Oracle DVD hangs while preparing the desktop to be used.

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Hello,

I have been trying to run DVD V3 (12.2.3.0.0) on Windows 7 Pro 64bit laptop. The installation is successful, however, the application hangs. I have tried removing the following folders from user's "appdata/local/" folder. However, it still keeps on displaying "Preparing Oracle DVD for first time use....".

* Data Visualization
* DVDesktop
* /temp/DVDesktop

Are there any logs that I can refer to to solve the issue? Or what is the solution for the above issue? What could be the issue?

Thank you.

Regards,

Manoj.

Manoj Dixit · Answer

Thank you Adam.

obis1-diagnostic.log displayed an error "[nQSError: 12010] Communication error connecting to remote end point: address = 127.0.0.1; port = 51796.". Corrected Windows hosts file (removed comment from 127.0.0.1) and the issue is resolved.

However, does the Oracle DVD always use 127.0.0.1 IP address? Is there a way to change it (and is it recommended to use the same IP address [127.0.0.1])?

Regards,

Manoj.

PS: Sorry at this moment, I do not have access to the doc.

Adam Bloom-Oracle · Answer

See the doc.  Info on running diagnostic_dump.cmd to collect the logs.

> diagnostic_dump.cmd logs.zip

Manoj Dixit · Answer

Thank you Adam.