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Not able to start BI presentation services

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Debasis Kar
Debasis Kar Rank 3 - Community Apprentice
edited Aug 13, 2024 7:05PM in Oracle Analytics Cloud and Server

Attaching server and presentation server log.

Hi All,

Need urgent help. Restarting OBIEE presentation services but not able to start. Rest all services are are running fine.


Please check the log attached and suggest if anything I can improve.

Thanks and regards,

Debasis

Answers

  • rmoff
    rmoff Rank 6 - Analytics Lead

    How To Ask Questions The Smart Way

    OS, version, etc?

    Also - for "Urgent" help, you need to raise an SR ...

  • Sher Ullah Baig
    Sher Ullah Baig Rank 3 - Community Apprentice

    Hi

    Your log file says:

    2016-03-15T16:16:02.000+05:30] [OBIPS] [ERROR:31] [] [saw.connectionPool.getConnection] [ecid: ] [tid: ] Error connecting to the Oracle BI Server: Could not connect to the Oracle BI Server because it is not running or is inaccessible.  Please contact your system administrator.
Odbc driver returned an error (SQLDriverConnectW).
State: HY000.  Code: 10058.  [NQODBC] [SQL_STATE: HY000] [nQSError: 10058] A general error has occurred.
[nQSError: 12002] Socket communication error at call=send: (Number=111) Connection refused
[nQSError: 12008] Unable to connect to port 9706 on machine ssi-biw03.idc.oracle.com.

    which seems BI Server is not able to Connect to Database. ping Database server from BI server if db is on different server, and also check db is up and running.