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OAC + DVD: General error detected

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Sébastien Roux
Sébastien Roux Rank 4 - Community Specialist
in Oracle Analytics Cloud and Server

Summary

Error message when creating dataflow

Content

Dears,

While working on a presale subject I notified the following message (attached in French):

General Error detected / Unexpected error ...

Any help welcome.

Thank you

Sébastien Roux

Version

DVD Version 12.2.5.4.0-20191001172151

2020-01-13 16_02_53-Contrôles de la réunion.png

Answers

  • FPonte
    FPonte Rank 6 - Analytics Lead

    Hi Sébastien

    If using Oracle Data Visualization Desktop try to run a diagnostic and check the logs.

    This is how you get them

    https://blogs.oracle.com/analyticscloud/4-steps-to-oracle-data-visualization-diagnostics-support

    Check the log file "obis1-diagnostics.log" for more details.

    Cheers

    Fernando

  • Sébastien Roux
    Sébastien Roux Rank 4 - Community Specialist

    Thank you Fernando for providing this information.

    I could generate a log but .zip cannot be extracted! I will try reinstalling DVD. However my colleague has the same error with a fresh install.

    As explained in original topic the error message in happening in all environments: DVD and cloud (trial and partner demo environment).

    Have a great day!

  • FPonte
    FPonte Rank 6 - Analytics Lead

    Hello.

    Thanks for letting us know.

    Best approach I think now is to open a Service Request for Oracle.

    All the best.

    Fernando

  • Sébastien Roux
    Sébastien Roux Rank 4 - Community Specialist

    So I confirm that the problem is coming with DVD version 5.4 as version 5.3 (12.2.5.3.0) is working correctly.