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Unable to open any of the OBIEE components (EM,Console,Analytics)

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3064279
3064279 Rank 4 - Community Specialist
edited Aug 13, 2024 6:20PM in Oracle Analytics Cloud and Server

Hi,

   I had installed OBIEE 12c and it was up and running in one of my VM. Due to some reason, I restarted that VM and started all OBIEE 12C services using start.cmd. Now, I can see all components status are RUNNING. But, when I'm trying to access EM, Console or Analytics, then I'm getting following error on the browser:

This site can't be reached.

Hostname refused to connect.

Could anyone help me to solve this issue ?

PS : Firewall was disabled and it's a VM.

«134

Answers

  • Jack Lu
    Jack Lu Rank 4 - Community Specialist

    Pls try telnet vmip 9502, and make sure the network is ok

  • 3064279
    3064279 Rank 4 - Community Specialist

    Getting Invalid Host error. What could be the reason ?

  • Jack Lu
    Jack Lu Rank 4 - Community Specialist

    May be an DNS problem, can you direct use ip address? 

    Can you access EM on your VM's browser?

  • 3064279
    3064279 Rank 4 - Community Specialist

    I replaced localhost to ipaddress. But, I'm still getting same error.

    I can't access EM/console/Analytics from my VM's browser.

  • cesar.advincula.o
    cesar.advincula.o Rank 6 - Analytics Lead

    Hello,

    1. Do you have an dynamic IP in your HOST, check if this is that?

    2. Do you use Windows OS? If the answer its yes, do you use a loopback adapter?

    Kind Regards,

  • 3064279
    3064279 Rank 4 - Community Specialist

    Hi,

    1. It seems to be dynamic IP, even I'm not 100% sure, but from network configuration, I can see "Obtain an IP address automatically" was checked.

    2. Yes, It is Windows OS. Not sure, how to confirm loopback adapter. If I'm not wrong, you are asking about Ethernet Adapter. If yes, then it is Virtual Ethernet Adapter. 

    Thanks,

  • cesar.advincula.o
    cesar.advincula.o Rank 6 - Analytics Lead

    Hello,

    1. If you have have this option checked, possibly your IP Address was changed, go to the CMD of you windows,

       apply your IP Addres

     

       > ipconfig

       > Check the number of your IP, check if these IP is the same of your HOST file, if this is different change your IP

    C1.png

    2. There is some steps to create your lookback adapter

    https://technet.microsoft.com/en-us/library/cc708341(v=ws.10).aspx

    How do you go to -> Control Pane-> Internet and Networking -> Network Connection

    Here you have to have the loopback adapter.

    C2.png

    Let me know your results.

    Kind Regards,

  • 3064279
    3064279 Rank 4 - Community Specialist

    1. I didn't see any entries in hosts file (All are commented).

    2. I can see only one ethernet adapter i.e. Local Area Connection (Oracle VM Virtual Ethernet Adapter)

  • cesar.advincula.o
    cesar.advincula.o Rank 6 - Analytics Lead

    1. OK edit your HOST yout file, and ADD the IP ADDRESS that you GET in your CMD command ( ipconfig )

    C1.png

      in your HOST FILE, check this sample:

        <your_ip_address>    <your-hostname.domain> <your-hostname>

        192.168.1.101             YOURPC.DOMAIN        YOURPC

    2. Create your loopback adapter, check this link, with step by step images


    http://www.groovypost.com/howto/microsoft/install-a-loopback-adapter-in-windows-7/


    image_73.png


    3. When you try to connect go the path of URL, in your browser:


    You default URL:


    http://YOURPC.DOMAIN:9704/analytics



    Kind Regards

  • 3064279
    3064279 Rank 4 - Community Specialist

    1. I have made an entry with current ip address and pc.domain

    2. I couldn't find that application in Windows 2008 R2 OS. Does it have any impact on other applications, which are running on the same server ?