Oracle Analytics Cloud and Server

Home› Oracle Analytics› Oracle Analytics Forums› Oracle Analytics Cloud and Server› Oracle Analytics Cloud and Server

Categories

Welcome to the Oracle Analytics Community: Please complete your User Profile and upload your Profile Picture

DV OAS 6.4 - Unfavoriting issue in OAS DV

Received Response
62
Views
4
Comments
Dhaval Parikh Stantec
Dhaval Parikh Stantec Rank 6 - Analytics Lead
in Oracle Analytics Cloud and Server

One of the users is unable to unfavorite the already favorited subject areas in data visualizer. Is anyone facing the same issue and if yes, can anyone provide insight into what might be going on?

Tagged:

Answers

  • Harriet Huang-Oracle
    Harriet Huang-Oracle Rank 5 - Community Champion

    Hi @Dhaval Parikh Stantec

    Did the user try different browsers to see if same issue in different browsers? Also did he try clear the browser cache and logout OAS and login back to check?

  • Dhaval Parikh Stantec
    Dhaval Parikh Stantec Rank 6 - Analytics Lead

    Hi Harriet Huang,

    Thanks for your prompt response! The user clears the browser cache every time she closes the browser. However, she hasn't tried replicating the action on different browser. I will ask the user to check and will let you know

  • EzequielC-Oracle
    EzequielC-Oracle Rank 6 - Analytics Lead

    Hi @Dhaval Parikh Stantec

    You could try stopping the managed server and then moving the managed server tmp directory ($DOMAIN_HOME/servers/bi_server1/tmp) to another location or renaming it. That will trigger a redeployment of the analytics application. Start the managed server, clear your browser cache again and test.

    Regards,

    Ezequiel.

  • Dhaval Parikh Stantec
    Dhaval Parikh Stantec Rank 6 - Analytics Lead

    Hi EzequielC,

    Thanks for providing a solution! I will certainly try this and let you know if it works.

    Dhaval