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How does Oracle ensure that report programs generate the expected information?
Hi Oracle,
How does oracle fusion ensure the report program contains instructions to extract all the expected information?
Take for example the standard report "Payables Payment register". How does Oracle ensure that the report generates the correct and complete population of payments?
Please point to other posts within this community, SOC reports testing, inherent system design that is tested, or some other factors that I am not considering that would demonstrate how all data generated reliably generates the intended information based on input parameters.
This is urgent and your response is greatly appreciated.
Answers
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Hi,
Is this a question about FAW (Fusion Analytics Warehouse or the new name that I can't remember right now for it) or purely a Fusion question?
Fusion is covered in a parallel forum: https://community.oracle.com/customerconnect , while if it's about a FAW report your question can be moved in one of the FAW categories (Fusion ERP Analytics, Fusion SCM Analytics, Fusion HCM Analytics, Fusion CX Analytics : which one would be the best match for your question?).
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Hi Gianni,
I guess its an analytic question -- i'm not entirely sure which subforum I need to post this on. Surely its relevant everywhere. This is a question about how does anyone know whether standard reports are even generate accurate information.
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To Gianni Ceresa -- Can you please use your best judgement and put this post in the correct forum that would get the best possible answer?
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Well, if it's really about fusion, then you should look in a "parallel" forum: https://community.oracle.com/customerconnect
While if it's about Fusion Analytics Warehouse or Fusion Data Intelligence Platform (the new name for FAW), it's just moving this to a different category (and this can be done easily). But those categories are very specific (Fusion ERP Analytics, Fusion SCM Analytics, Fusion HCM Analytics, Fusion CX Analytics)
My random guess now it's that you are more interested in the Fusion side, so you maybe want to check the https://community.oracle.com/customerconnect forum (it looks the same as this, but it's practically a separated community).
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okay. I put it in oracle fusion community as you've asked. Can you please challenge me and let me know if my question makes sense and whether you've seen anyone consider this question in the past?
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Well, I don't remember having seen that kind of question because there are (to make it very generic) 2 possible situations:
1) you don't build or maintain the reports and just run reports that are part of the tool
2) you do build reports yourself
In the case of 1), you often have no way to say if it's the case or not, because you don't really have access to the source data. You trust the product because you are using a feature of the product. If even a single record is missing, it will be reported as a bug and fixed by the vendor. You aren't in control of anything.
In the case of 2), you are responsible to make sure you did build the report correctly. You can perform tests to compare the source date with the one you got from your report. That's on you to define the kind of quality test you want to perform.
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Hi Gianna,
Thank you for providing your perspective. This question is now a focus for all PCAOB audits for internal controls. -- Oracle needs to demonstrate in their SOC reports explicating that all standard report programs are tested for their completeness and accuracy.
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It would be really interesting to have an oracle fusion developer's opinion on this do you think we can have them join our discussion?
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There are some Oracle product managers and some Oracle support employees in this forum (not sure about developers).
But no idea about the users of the Fusion forum, because you clearly expect an answer from them. In the end your question is really more about the Fusion data and the Fusion business rules, not the technical tools used to make the report (because they are agnostic of any business rule, they just do the logic that has been coded).
Also not sure about how much they will be willing to initiate a discussion in a forum, because you ask for "proofs" of how they do their job, they could just tell you "nothing to see, this is part of the product, that's all you need to know". If you need a more formal answer you can always raise an SR, but even there not sure it will go where you want.
Somehow you are asking something that "shouldn't be your business" (if you see what I mean): you bought a product and this come with it's features, documentations and limits. Oracle doesn't have to give anything that isn't part of the official documentation, you can't really ask for proofs of how they develop internally, their testing approach etc. And for sure that will never happen in (a) public (forum).
But then again it also depends on your relationship with the people: how much they tell you unofficially etc.
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Thank you for your insight Gianni and I can understand your perspective that this question is not service related, but rather more about questioning how we trust the reports being generated. If I were to try and say it differently, I would say that I would like advice, that could satisfy our auditors, how we could demonstrate as users that the reports are generating information accurately. Unfortunately, I don't see this question explicitly addressed in the Service organization control reports tested by auditors. -- I would be happy to be corrected if I was wrong. -- In contrast, other IT SaaS provider typically specify control objectives such as "reports generate by the user entity are complete and accurate." Looking forward to other feedback.
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