Hi,

We are looking for the same requirement (get the audit logs for admin related activities in oracle sales cloud, specifically user level audit) as mentioned by Manda. Providing the user level auditing option could solve all these audit requirements.

Description (Required):

User level audit capabilities required in Oracle CX Sales and service

Use Case and Business Need (Required)

Auditors find very difficult to audit the oracle cx application. One such audit use case is to review the audit logs of user with IT Security role or any super privileged user. Administrators or super users can access the configuration of Oracle CX and perform changes / customizations or deployments in the production.• No audit logging available to capture and monitor these users and their usage which is non-compliant. Any unauthorized changes or transactions made to the application would not be detected in a timely manner. Also, without an user level audit log review process the anomalous activities or human errors cannot be traced to the individual who performed the changes.• Without enabling the user level audit logs there is no evidence of any of the user or administrator activities.

Enhancement Request / Service Request:

Provide us an option in Oracle CX to enable user level auditing.