Your account upgrade is in progress.

Mr.Bai · Jul 27, 2024 11:10PM

12 months ago I tried to upgrade my Oracle Cloud account to a paid account. The credit card was accepted, but I never received a confirmation email, and the website https://cloud.oracle.com/invoices-and-orders/upgrade-and-payment?region=ap-singapore-1 stays in the state that your account upgrade is in progress. Who do I turn to for help?

Mallikarjuna Kuppauru-Oracle · Jul 28, 2024 1:23AM

Hi @Mr.Bai

Please Raise an SR to support team to verify the same.

Regards,

Arjun

Mr.Bai · Jul 28, 2024 2:20AM

Thank you very much for your reply.

How can I contact the SR team?

I made a request through the Request a sales call menu, but still no response.

Mallikarjuna Kuppauru-Oracle · Jul 28, 2024 9:44AM

Hi @Mr.Bai

support.oracle.com is the portal for contact and log an service request

Regards

Arjun

Gianni Ceresa · Jul 28, 2024 10:47AM

@Mr.Bai ,

This forum is only for Oracle Analytics products.

For general Oracle Cloud questions, you should go to https://forums.oracle.com/ords/apexds/domain/dev-community and find the best matching category (or, as suggested above, handle it with Oracle Support).

Mr.Bai · Jul 28, 2024 12:25PM

Hi Mallikarjuna & Gianni ,

Thanks to your help, I've submitted an SR, and am currently waiting for a response.

Thanks again.

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Your account upgrade is in progress.

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