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Recipients don't receive dashboard/report exports emails

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bhargabanerjee1234
bhargabanerjee1234 Rank 4 - Community Specialist
in Oracle Fusion AI Data Platform Forum

We set up SMTP mail server using steps described in: Use the SMTP Mail Server in Oracle Cloud Infrastructure for Email Delivery and are able to create schedules to send out report exports to various recipients. Also when we see under Jobs —> Inspect —> Status we are able to see that the status is completed yet the recipients don't receive the export files delivered to their mails.

Is this a known issue/bug or are we missing any step?

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  • Mallikarjuna Kuppauru-Oracle
    Mallikarjuna Kuppauru-Oracle Rank 8 - Analytics & AI Strategist

    Hi @User_3512R

    Can you double check your setting/configuration based on below Webcast Video?

    Refer - Advisor Webcast: BI - Oracle Business Analytics: SMTP Setup in OAC using OCI Email on May 5, 2021 [video] (Doc ID 2738492.1)

    Regards,

    Arjun