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OAS 2024: Issue with rendering OracleMaps in different zoom levels

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Tilen
Tilen Rank 3 - Community Apprentice
edited Oct 23, 2024 1:27PM in Oracle Analytics Cloud and Server

Hi,

after upgrade of OAS 2023(7.0) to OAS 2024(7.6) - Linux version - I have issues with included Background maps on different zoom levels with DV. On previous version I had no issuses but now like that on different zoom levels some countries are not shown properly.

Checking maps on Console/Maps/Backgrounds/Oracle Maps I have correct image on all zoom levels, but using these maps on workbook it doesnt show properly on some zoome levels.

On higher level it shows like some countries are missing:

image.png

Then after zoom in it shows strange like water:

image.png

More zoom:

image.png

And on detailed level it's OK:

image.png

When checking the same maps on preview pane of Console/Maps/Backgrounds/Oracle Maps it shows correct image on all levels:

image.png image.png

I have check through mapviewer config, that maps are located in BI_DOMAIN/config/fmwconfig/mapviewer/catalogs/basemaps and all files have date from the time when OAS was upgraded. What could be wrong? Before update it was working correct.

Tilen

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  • Philippe Lions-Oracle
    Philippe Lions-Oracle Mod

    Hi @Tilen can you confirm which background map this is happening for (you can see this in your map visualization properties tab). And can you confirm also this is happening on all your vanilla backgrounds ?

    let us know, thanks.

    @Gautam Pisharam-Oracle FYI

  • Tilen
    Tilen Rank 3 - Community Apprentice
    edited Oct 23, 2024 9:57AM

    Hi @Philippe Lions-Oracle ,

    in visualisation the Background map is set to Oracle Maps

    image.png

    But I don't understand about vanilla backgrounds which I don't have as an option. If I use OpenStreetMap it works fine, but I would rather stay in Oracle Maps which I use on multiple visualisations :)

    BR,

    Tilen

  • Philippe Lions-Oracle
    Philippe Lions-Oracle Mod

    thanks @Tilen let us investigate and get back to you asap.

  • SteveF-Oracle
    SteveF-Oracle Mod

    To add:

    As part of the upgrade process, you backup mapViewerConfig.xml, then restore it after the reconfiguration of the domain.
    If you have not already, can you perform a diff command on the current file against the backup to check for any difference. I am fairly positive it is fine/correct.

    If you have not already, can you navigate to http://server.com:bi_server1port/mapviewer > Admin (top) > Manage Tile layers (left side), select Oracle Maps, and click the refresh button.

    You can also select and click View/manage, see if you can zoom to level 18

  • Tilen
    Tilen Rank 3 - Community Apprentice

    Hi @SteveF-Oracle,

    thank you for suggestion but I did what you mention in process of upgrade.

    But as @Gautam Pisharam-Oracle mentioned it looks like there is a bug.

  • Tilen
    Tilen Rank 3 - Community Apprentice

    Hi @Gautam Pisharam-Oracle

    Thank you.