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i can not login to my account.
i can not login to my account with tenancy *** and username *** no matter how i change my password
Best Answer
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Answers
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Hi,
It sounds like your post is about a cloud account, not Oracle Analytics.
Therefore you are in the wrong forum.
For your login issue, you should try to contact support (on ) or if you want to post in a forum, look for the best category in
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is not useful. i get Your account membership is not active to access the support features. To enable access, your user account must be approved for at least one active User Group associated to an active Tenancy. Please contact your Admin or Customer User Administrator in regards to your access. i can not create support ticket.
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Sounds like you are on a "always free" account and not a paid cloud account.
Then go to the other forum linked above, look for the best category (not "Feedback", that's for feedbacks about the forum) and post your concerns there.
Also, I believe there is a chatbot available on the cloud page, no idea if it can link via chat to a human, and if you look online you can also find phone numbers for support (but you don't seem to have a valid CSI, therefore official support is maybe not accessible).
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link via chat to a human: no one response
phone numbers for support need valid CSI？
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phone numbers for support need valid CSI？
No idea, I never called Oracle, but I imagine they will ask for a CSI (Customer Support Identifier: a contract for Oracle support).
But again, you should ask in that other forum…
This forum is for Oracle Analytics products, and I don't work for Oracle, therefore I can just tell you what I know about Oracle Cloud, but I'm not going to solve your issue.
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Starting Nov 11, there is a new MOS portal for customers and support. If you had a valid CSI, this would have migrated over to new MOS and assigned a user group for your account so you can login and create SR.
If you did not have a valid CSI then you will not be able to access new MOS. Please reach out to the helpdesk contacts :
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