i can not login to my account with tenancy *** and username *** no matter how i change my password
https://www.oracle.com/support/contact.html
Getting SupportOnline: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. (You must have purchased support, have an active cloud subscription, or have an active cloud trial license to access My Oracle Support).Call 1.800.223.1711 for technical or non-technical questions regarding your supported Oracle products, product downloads, My Oracle Support portal, or related support questions. For questions concerning your support license or support contract, please see the “Renewing Support” section.Oracle Hospitality and Food & Beverage (MICROS) customers in the United States call 1.800.937.2211 for product related support inquiriesOracle Retail (MICROS) customers in the United States call 1.800.223.1711 for product related support inquiriesLocal Government (NetSuite for Government or Public Safety Suite) customers in the United States call 1.800.633.0769 for product related support inquiriesHearing impaired customers in the U.S. who need to speak with an Oracle Support representative may use a telecommunications relay service (TRS); information about TRS is available at , and a list of phone numbers is available at https://www.fcc.gov/general/trs-state-and-territories. International hearing impaired customers should use the TRS at 1.605.224.1837. Once in contact with Oracle Support an engineer will handle technical issues according to normal service request handling processes.Renewing Oracle Premier SupportTo renew your on-premises support, log on to My Support Renewals to review and accept your renewal. You may also view information on accepting a renewal, enrolling in the Auto-Renew program, modifying address or contact information, payment options, or invoicing questions.For questions regarding on-premises support renewals, log a Renewal Service Request, Chat or call 1.888.545.4577.View pricing, Lifetime Support Policy, terms & conditions, technical support policies for more information regarding Oracle Premier Support. https://www.fcc.gov/trs
Getting Support
Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. (You must have purchased support, have an active cloud subscription, or have an active cloud trial license to access My Oracle Support).
Call 1.800.223.1711 for technical or non-technical questions regarding your supported Oracle products, product downloads, My Oracle Support portal, or related support questions. For questions concerning your support license or support contract, please see the “Renewing Support” section.
Oracle Hospitality and Food & Beverage (MICROS) customers in the United States call 1.800.937.2211 for product related support inquiries
Oracle Retail (MICROS) customers in the United States call 1.800.223.1711 for product related support inquiries
Local Government (NetSuite for Government or Public Safety Suite) customers in the United States call 1.800.633.0769 for product related support inquiries
Hearing impaired customers in the U.S. who need to speak with an Oracle Support representative may use a telecommunications relay service (TRS); information about TRS is available at , and a list of phone numbers is available at https://www.fcc.gov/general/trs-state-and-territories. International hearing impaired customers should use the TRS at 1.605.224.1837. Once in contact with Oracle Support an engineer will handle technical issues according to normal service request handling processes.
Renewing Oracle Premier Support
To renew your on-premises support, log on to My Support Renewals to review and accept your renewal. You may also view information on accepting a renewal, enrolling in the Auto-Renew program, modifying address or contact information, payment options, or invoicing questions.
For questions regarding on-premises support renewals, log a Renewal Service Request, Chat or call 1.888.545.4577.
View pricing, Lifetime Support Policy, terms & conditions, technical support policies for more information regarding Oracle Premier Support.
https://www.fcc.gov/trs
Hi,
It sounds like your post is about a cloud account, not Oracle Analytics.
Therefore you are in the wrong forum.
For your login issue, you should try to contact support (on https://support.oracle.com ) or if you want to post in a forum, look for the best category in https://forums.oracle.com/ords/apexds/domain/dev-community
https://support.oracle.com is not useful. i get Your account membership is not active to access the support features. To enable access, your user account must be approved for at least one active User Group associated to an active Tenancy. Please contact your Admin or Customer User Administrator in regards to your access. i can not create support ticket.
Sounds like you are on a "always free" account and not a paid cloud account.
Then go to the other forum linked above, look for the best category (not "Feedback", that's for feedbacks about the forum) and post your concerns there.
Also, I believe there is a chatbot available on the cloud page, no idea if it can link via chat to a human, and if you look online you can also find phone numbers for support (but you don't seem to have a valid CSI, therefore official support is maybe not accessible).
link via chat to a human: no one response
phone numbers for support need valid CSI？
No idea, I never called Oracle, but I imagine they will ask for a CSI (Customer Support Identifier: a contract for Oracle support).
But again, you should ask in that other forum…
This forum is for Oracle Analytics products, and I don't work for Oracle, therefore I can just tell you what I know about Oracle Cloud, but I'm not going to solve your issue.
Starting Nov 11, there is a new MOS portal for customers and support. If you had a valid CSI, this would have migrated over to new MOS and assigned a user group for your account so you can login and create SR.
If you did not have a valid CSI then you will not be able to access new MOS. Please reach out to the helpdesk contacts :
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