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ORACLE BI Aanalytics Cloud | Login Issue [Critical]

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User_7NA5B
User_7NA5B Rank 1 - Community Starter
in Oracle Analytics Cloud and Server

The Oracle R&A system has been experiencing a critical issue involving login failures for over two weeks. Despite multiple escalations, the problem remains unresolved, causing significant disruptions.

Screen Shot 2024-12-23 at 1.32.33 PM.png
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Best Answer

  • SteveF-Oracle
    SteveF-Oracle Mod
    edited Dec 23, 2024 2:11PM Answer ✓

    Hi @User_7NA5B,


    Since you appear to be encountering a general Oracle Cloud account issue, and not a specific analytics issue, then you may want to post in this community:

    https://community.oracle.com/customerconnect/categories/oci-cloud-infrastructure-general

    or in the Hospitality forum

    https://community.oracle.com/industries/hgbu


    Otherwise, please file a Service Request for assistance at

    https://support.oracle.com

Answers

  • User_7NA5B
    User_7NA5B Rank 1 - Community Starter

    Any idea about this issue ?!

  • Gianni Ceresa
    Gianni Ceresa Mod
    edited Dec 24, 2024 12:25PM

    Hi,

    As said earlier by Steve, your picture show the global Oracle Cloud account login screen, not an Oracle Analytics screen. Therefore your issue seems to be a cloud user issue, which is covered in a different forum (Steve provided 2 links), and if you can't get your cloud account administrator to solve your cloud account login issue, you can raise a SR with support (link posted above).

    That's all we can say with the available information as it isn't "inside" an Analytics product.

    Similar suggestions are available in the "Need help signing in?" link visible in your screenshot: it's a cloud account authentication issue, not an analytics issue.