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Oracle Analytics Server - Installation Failed

nedcodes

Hi, I'm installing OAS 7.6 in RedHat 8.10 but the config.sh script failed at 77% of the installation process.

I would appreciate any help you can give.

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Accepted answers

Steve F-2

Nelson (@nedcodes),

This is likely something server specific (network config, firewall, virus scanner, apps not running, etc.)

The logs loaded to the SR indicate a potential connectivity issue

<Bootstrap unable to get a direct: 't3'connection to: '0B:XXX.XX.XX.XXX:[9502,-1,-1,-1,-1,-1,-1,-1,-1]:inetAddress=server.domain/XXX.XX.XX.XXX' on port: '9502'java.rmi.ConnectException: Destination XXX.XX.XX.XXX, 9502 unreachable.; nested exception is: java.net.ConnectException: Connection refused>

Your support person will follow-up in the service request with some additional data collection specific to your server.

Steve F-2

For future discovery, the root cause was a server network configuration. A mismatch of the fully qualified server name and the IP address configured in the /etc/hosts vs the DNS resolution (as evidenced by DNS lookup and reverse IP lookup — nslookup <servername> and nslookup <IP address> )

nedcodes

https://community.oracle.com/products/oracleanalytics/discussion/comment/63043#Comment_63043

I had some network problems, fixed them, and restarted the installation process without any problems.

Thanks for you support.

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Mallikarjuna Kuppauru-Oracle

Hi @User_DD65B

Can you share your installation log files for Review ?

Regards,

Arjun

Steve F-2

@User_DD65B - Can you provide an update or close the thread, please.

It appears the installation was successful, but the staring of the processes failed. There can be many root causes for this (from low memory, file descriptors to OS configuration), so it would be helpful to review the logs.

You can try to restart them manually in the background [DOMAIN_HOME/bitools/bin/start.sh

nedcodes

https://community.oracle.com/products/oracleanalytics/discussion/comment/62773#Comment_62773

install2025-01-15_03-30-04PM.log

Hi @Mallikarjuna Kuppauru-Oracle,

Thanks for your answer, I attached the installation log.

nedcodes

https://community.oracle.com/products/oracleanalytics/discussion/comment/62976#Comment_62976

Hi @SteveF-Oracle,

install2025-01-15_03-30-04PM.log

Thanks for your answer, when I try to start the process again using the start.sh script, I get the same result.

Steve F-2

We would need a diagnostic dump for the details of each component
Collect Diagnostic Bundles

Additionally, other details about the server may be required resolve the issue (such as OS details, memory/cpu/ ulimits, etc).

Some of these details expose information about your server and may be better suited for a service request so a support agent can review the details.

If you want to post the diagnostic dump here, then I can take a cursory review

nedcodes

https://community.oracle.com/products/oracleanalytics/discussion/comment/62990#Comment_62990

I have an open SR with this issue from last week.

My environment server has the follow details:

RAM : 32GB
SO: Linux RedHat 8.10
CPU: 64

Steve F-2

@User_DD65B

Please share the SR#.

Thanks!

nedcodes

https://community.oracle.com/products/oracleanalytics/discussion/comment/62992#Comment_62992

This's my SR

Severity 3:
SR 3-39380479391 : Installation failed - Oracle Analytics Server

Brandon_H

The log you uploaded mentions some others that may have more detail. Do they give any insight or point to which component failed on startup? eg bi_server1,obis1,obips1,obijh1 etc

/oracle/app/product/fmw/12.2.1.4/config2025-01-15_03-30-04PM/jpsOnFailedStartup.out
/oracle/app/product/fmw/12.2.1.4/config2025-01-15_03-30-04PM/startallservers.log

Steve F-2

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