Monitoring and analyzing HCM workflow email bounces

Question

--Please advise if this post belongs in a different forum--

As we know, bursting emails is possible in BIP, and OTBI provides bursting via agents. Recipients receive messages from xxxxx.sender@workflow.email.us-ashburn.ocs.oraclecloud.com via agents/OTBI or from whatever vanity emails specified in BIP bursting setting.

There are many reasons why an email may bounce (hard vs soft bounce). Therefore, monitoring and analyzing email bounces is important.

Is there a place where bounce handling a configurations (e.g. Do we have a designated bounce handing address etc.) can be reviewed? I read (OCI Overview of Email Delivery) there should be notifications, but I am definitely not receiving notifications with details about specific bounces.

Welcome any guidance, including references to resources, related posts as well.

https://docs.oracle.com/en-us/iaas/Content/Email/Concepts/overview.htm

bwdata · Answer

@ravikiran goda-Oracle  thank you for your feedback. I agree Last Run Status is available, but it does not give you an indicator who the agent failed. E.g. Agent Completed with Warnings.

There is a good discussion here: Agent Completed with Warnings - Details? and an idea here: Detailed log for OTBI Agent.

However, the focus of my question is a little bit different.

Every email server does indeed have settings to handle bounce messages. These settings determine how the server processes emails that cannot be delivered, distinguishing between hard bounces (permanent failures) and soft bounces (temporary issues). Is there a way to access or arrange to have those notifications forwarded to the Oracle cloud customer?

ravikiran goda-Oracle · Answer

Hi @bwdata,

You can review the Report job history page of the job when you enable bursting, it will show you the details of the success and missing email notifications .

bwdata · Answer

Hi @Gaurav Bharadwaj-Oracle ,

Thanks for the reply. Does this answer your question?

Oracle Fusion Cloud Applications 25A (11.13.25.01.0)

OTBI: https://****.fa.ocs.oraclecloud.com/analytics/saw.dll?catalog