Unable to login to the application after rename the user login

Question

Hello, one of our users due to the personal status change, her login ID (AD user) has been changed in AD, and sync down to OBIEE (11.1.1.9),

however, after the username change, she can not login to the application any more, and get the error below, when we create a new user in the same group in AD, the new userID can login without any issues, can you please confirm if rename username is not supported in OBIEE?

Thanks a lot! below is the error, we also see the same error in the biserver log. again, all the users came from AD. not local users. thanks again!

User_27DEY · Answer

Thanks a lot Steve!! the new user can login now, but somehow after sign-in, the "Sign-in"  and  "Display name" still display the old name, while the user ID display correctly, please see screenshots below in green (still old name). can you please let me know how to fix the display? (FYI: For xmlpserver never have issues)

thanks again!! very appreciate it!!

Steve F-2 · Answer

Hi, I understand your concern.

One of the downsides of staying on an older  release too long is included in the definition of Sustaining Support, which is the type of Support that OBIEE 11g is under now.

Oracle Business Intelligence Enterprise Edition (OBIEE) Error Correction Support (Doc ID 1664916.1)

Sustaining Support Definition:

As program releases under Sustaining Support are no longer fully supported, information and skills regarding those releases may be limited.  The availability of hardware systems to run such program releases may also be limited.

It also does not include the same priority as products under Premier Support, resources are moved and skilled to current updates.

I do agree with you that you clearly stated rename in 'Active Directory' and not users in the Weblogic embedded LDAP, and that you clearly stated you were using OBIEE 11g (11.1.1.9).  So, there should not be any questions about Weblogic LDAP or OAS.

There may be Support personnel hired that never worked with that older version, but they do have access to senior resources.

I hope your issue gets resolved, and that you consider migrating to OAC or OAS (which have improved to remove the GUID sync issue in OBI 11g.

Have a great day!

User_27DEY · Answer

Thanks a lot!! we have logged a SR with Oracle a week ago, but the support does not have  any skill for the issues, for exampl, he asked if the user in weblogic and if this is OAS etc .. that is the reason i came to here where all the real experts are, SRs can not resolve any issues for a long time. thanks again!!