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BI Report Calling service isssue

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Shivakumar
Shivakumar Rank 1 - Community Starter
in Oracle Analytics Publisher

Hi Team

We are calling BI report using SOAP service but getting below error.

<reason>CASDK-0033: Received a SOAP fault while invoking endpoint target: This indicates a processing exception on the service endpoint side. Please check service side logs to further diagnose the problem &lt;![CDATA[ Fault Code : env:Receiver Fault Reason : java.lang.RuntimeException: Failed to retrieve data from Presentation ServerCould not connect to OBI Presentation Service ]]&gt; :Application Error</reason>

Thank you

Shiva

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Answers

  • Rajasekhar Bandaru-Oracle
    Rajasekhar Bandaru-Oracle Rank 6 - Analytics & AI Lead

    Hi Shiva,

    Log into BI application with the same user and check user can access BI application without any issue at the same time when issue occured. If it works fine then

    Please check whether any other integrations are scheduled/invoked with the same user account and verify any integrations calls are getting invoked with wrong credentials multiple times. As per the architecture, if 5 invalid login attempts then weblogic server will lock the user account for 30 minutes. Refer to the given documentation link

    KB155709 SOAP & BI Publisher User Account Getting Locked Randomly

    If required, please invoke the webs ervice with a different user account and verify the results.