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Cannot open or schedule a custom BIP report in Oracle Fusion Analytics

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mjime
mjime Rank 1 - Community Starter
in Oracle Fusion HCM Analytics

Receive error message after 10 minutes when opening the report or scheduling it, even the parameter is not visible.

What is the main reason for this error and how can this be fixed permanently?

Note: This error is not experienced by all users. Some of the users who experience this can resolve it by just using a private or incognito browser.

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Answers

  • JohnW-Oracle
    JohnW-Oracle Rank 7 - Analytics & AI Coach

    Hello @mjime,

    This is an interesting scenario, but there is probably nothing to fix from the FDI side. You could enable your Browser's developer tools, choose the Network tab and monitor it while you duplicate the issue. It could be as simple as clear cache. Its not a common issue. If you don't find anything obvious, you may need to log a SR with a .har file.

    Regards,

    John

  • MandeepGupta
    MandeepGupta Rank 8 - Analytics & AI Strategist
    https://community.oracle.com/products/oracleanalytics/discussion/27418/cannot-open-or-schedule-a-custom-bip-report-in-oracle-fusion-analytics

    Hi,

    Can you please ask the concerned users to clear browser cache? This should resolve the issue.

    Thanks,

    Mandeep.

  • mjime
    mjime Rank 1 - Community Starter

    Hello John and Mandeep - Clearing the browser cache didn't help but using a private browser did. We haven't received new reports of the same issue. If they encounter the issue again, I'll pass on your recommendation on enabling the browser's developer tool and/or generate a har file.

    Thank you!!

  • RVohra
    RVohra Rank 6 - Analytics & AI Lead

    Once in a while we also see this issue and this error is likely caused by a combination of browser session/cookie issues and/or parameter-prompt not loading properly for certain users (due to permissions, data-security or UI caching). Because incognito mode works, the browser/session factor is strongly indicated.

    Since there is no consistent pattern or reason, there is nothing to fix.