Hello, We are unable to access OAC today and we're getting below error after login .Can anyone pls advise how to resolve this ? this is the first time we're encountering this issue.
Thank you.
Hi @Hasan Sd,
I haven't come across this exact error before, however here are a few things you can try:
Also, can you confirm whether this error appears for all users or only a specific set of users? If none of these steps resolve the issue, I recommend logging a Service Request (SR) with Oracle Support so they can investigate further from backed.
Very helpful suggestions.
Thanks for sharing @Aman Jain-Oracle!
Please verify whether the IDM (IDCS / OCI IAM) changes have been successfully synchronized between OCI and Oracle Analytics Cloud. In many cases, the user exists in OCI IAM but is not mapped to any OAC application roles such as BIConsumer, BIContentAuthor, or BIAdministrator, which prevents OAC from creating a valid user session.
Also note that OAC sometimes fails to properly clear existing sessions, especially after password changes or role updates, which can also result in login issues. A logout, session reset, or role re-sync may be required.
@Hasan Sd , Thanks to community members, please try all of the suggestions provided above. Hope it resolves your issue. In addition to above, ask your OAC Administrator to check the health of the OAC instance in the OCI Console. High level steps are
Thank you everyone for the response and suggestions.
The issue was being faced by all the users even after clearing browser cache/cookies and using different browsers.
However it is now resolved automatically without doing any changes . We'll follow the above steps if we face this again in future.
Thank you @Aman Jain-Oracle @Bhaskar Konar @Sushant Mishra @RVohra
Thanks for sharing the details.
Much appreciated @Hasan Sd!
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