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Error Code:OBI\u002d00001 ,after logging inside OAC

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Hasan Sd
Hasan Sd Rank 5 - Community Champion
in Oracle Analytics

Hello, We are unable to access OAC today and we're getting below error after login .Can anyone pls advise how to resolve this ? this is the first time we're encountering this issue.

Thank you.

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Answers

  • Aman Jain-Oracle
    Aman Jain-Oracle Rank 6 - Analytics & AI Lead

    Hi @Hasan Sd,

    I haven't come across this exact error before, however here are a few things you can try:

    • Log out, clear your browser cache/cookies, and then log in again.
    • Try using a different browser or open an incognito/private window.

    Also, can you confirm whether this error appears for all users or only a specific set of users? If none of these steps resolve the issue, I recommend logging a Service Request (SR) with Oracle Support so they can investigate further from backed.

  • Bhaskar Konar
    Bhaskar Konar Rank 8 - Analytics & AI Strategist

    Very helpful suggestions.

    Thanks for sharing @Aman Jain-Oracle!

  • Sushant Mishra
    Sushant Mishra Rank 6 - Analytics & AI Lead

    Please verify whether the IDM (IDCS / OCI IAM) changes have been successfully synchronized between OCI and Oracle Analytics Cloud. In many cases, the user exists in OCI IAM but is not mapped to any OAC application roles such as BIConsumer, BIContentAuthor, or BIAdministrator, which prevents OAC from creating a valid user session.

    Also note that OAC sometimes fails to properly clear existing sessions, especially after password changes or role updates, which can also result in login issues. A logout, session reset, or role re-sync may be required.

  • RVohra
    RVohra Mod

    @Hasan Sd , Thanks to community members, please try all of the suggestions provided above. Hope it resolves your issue. In addition to above, ask your OAC Administrator to check the health of the OAC instance in the OCI Console. High level steps are

    • Navigate to Analytics & AI > Analytics Cloud.
    • Check if the instance status is "Active." If it shows "Updating" or "Failed," restart the instance.
  • Hasan Sd
    Hasan Sd Rank 5 - Community Champion

    Thank you everyone for the response and suggestions.

    The issue was being faced by all the users even after clearing browser cache/cookies and using different browsers.

    However it is now resolved automatically without doing any changes . We'll follow the above steps if we face this again in future.

    Thank you @Aman Jain-Oracle @Bhaskar Konar @Sushant Mishra @RVohra

  • Bhaskar Konar
    Bhaskar Konar Rank 8 - Analytics & AI Strategist
    https://community.oracle.com/products/oracleanalytics/discussion/comment/73661#Comment_73661

    Thanks for sharing the details.

    Much appreciated @Hasan Sd!