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OAC Conditional formatting stops working for some Consumer Roles or Users

Recently a user told me they couldn't see any conditional formatting in your dashboard (Table Objet), but when I log in, it works perfectly.
I created a new user account for test, I shared the report with the same role and the formatting was visible OK, but after a few hours it stopped working again!

Older versions of the same report work fine for that user, but the newest one doesn't. (There are no differences in the table display properties or presentation options).
I think it might be a role-related problem, but I can't find a solution.

Captura de pantalla 2026-03-10 182853.jpg

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Accepted answers

Steve F-2

I shared the report with the same role and the formatting was visible OK, but after a few hours it stopped working again!

You should file a Service Request for this, if you have not already.

All comments

Gianni Ceresa

Hi,
Is your dashboard a "classic" dashboard page with an analysis in it? Or is it a DV workbook? (I'm not fully sure, the border on the table make me guess "classic", but it could also be DV).

You said the older version of the same report work: what is the difference between the two versions?

The fact it does work first and then stop working, make me guess it isn't related to application roles, because the security is quite binary: it's either TRUE/1 or FALSE/0, it isn't something that can be evaluated one time to YES and another time to NO.

user7093388

Thanks for replying! It's a DV workbook, previous versions didn't use SQL-based parameters and had less complex calculations and fewer content tabs, but the table with the problem is the same.
Conditional formatting uses "Scope," which makes it a bit more complicated, but it's been working for the last four years.

Captura de pantalla 2026-03-10 210026.jpg

Steve F-2

I shared the report with the same role and the formatting was visible OK, but after a few hours it stopped working again!

You should file a Service Request for this, if you have not already.

user7093388

Thanks!! yes I already asked my boss to initiate a SR. I temporarily resolved the situation by changing the user profile from User Consumer Business User and then managing the corresponding permissions, limiting the role to read-only.