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Oracle Fusion AI Agent Studio - Email Workflow Trigger Not Working

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User_V1BMV
User_V1BMV Rank 1 - Community Starter
in Oracle Fusion AI Data Platform Forum

Within Oracle Fusion AI Agent Studio the email triggering feature is not working.

Following this guide: https://blogs.oracle.com/fusioncoe/email-trigger-in-workflow-agents, the credential is configured as a trigger on an agent. The agent team has been published. I have checked the scheduled jobs logs, there is nothing obvious being run every five minutes. The folder on the email side has been created called "Test_Inbound" (as per the folder defined in the Oracle connection details). There is an email waiting to be read in this folder. On the Microsoft side, the email connection api has full advanced Read/Write Access.

Other developers of AI Agent studio have also faced the same issue as mentioned in the linked posts. https://community.oracle.com/customerconnect/discussion/935392/the-workflow-agent-type-in-26a-does-not-work-when-configured-with-an-email-trigger#:~:text=for%20Fusion%20Applications-,The%20Workflow%20Agent%20type%20in%2026A%20does%20not%20work%20when,platform%20to%20monitor%20runtime%20logs? .

Any guidance to get this fixed would be greatly apricated.

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https://community.oracle.com/products/oracleanalytics/discussion/28500/email-trigger-is-not-working-in-ai-agent-studio
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Answers

  • Gianni Ceresa
    Gianni Ceresa Mod

    Hi,

    Welcome to the Oracle Analytics and AI community.

    You are in the wrong forum for your question.

    Oracle Fusion AI Agent Studio is part of the Fusion products. They are covered in a separate, and independent, forum: https://community.oracle.com/customerconnect

    You will see there are a lot of categories, including many about AI inside Fusion. Find the place that looks like the best one for your question, and post it there.

    Thanks :)