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Agent works but doesn't send mail (OBIEE 11g)

Hi!
For some reason the agents that I run from the BI console (obiee 11g) can't send mails. The report works but doesn't send mail.
It was running until 11/1/2016 and stopped working the next day.
I have already reviewed the following settings and files:
- Scheduler logs (Agent.log): I didn't find any errors in these logs. No errors in other logs.
- Mail configuration: Logging into EM (Fusion Middleware Control) > coreapplication> Deployment> Mail> SMTP server - Port - email address of sender (it's ok)
- Server configuration: checked /etc/postfix/main.cf (it's ok). The mailing service works (mails were received from the server without problems).
- SMTP server: this was checked and mail sending is enabled.
- Destination (recipient) mail configuration: Logging into BI Console configuration> Signed In As "My User"> My Account> 1) Delivery Options> Edit Device> Address / Number (it's ok)
- Report size: Reports weigh less than 200 kb (I discard this is a size problem).
- Modify instanceconfig.xml: SMTP_Port, SMTP_Server and Sender parameters are fine
Any suggestions?
On where could i look for some relevant logs?
Thanks !!!
Answers
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Have you try just stopping your agent and listener? Then restart them and try to see if you'll get email after?
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Hi!
yes but still doesn't work :<
regards,
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2789268 wrote:Hi!For some reason the agents that I run from the BI console (obiee 11g) can't send mails. The report works but doesn't send mail.It was running until 11/1/2016 and stopped working the next day.
^---- So the 1m$ question is: What has been changed?!
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Hi Christian!
Before 11/1/2016:
10/27/2016 upgrade RPD
Requested restart of OPMN OracleBIPresentationServicesComponent (reason: installation in RPD).
What did they install? I still can't confirm it.
After 11/1/2016:
11/3/2016: StuckThreadMaxTime parameter modification (from 600 to 1500). Restart managed weblogic bi_server1 (reason: "Warning" ThreadPool has stuck threads).
there wasn't changes
regards,
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Hi,
Agents can execute based on a specified schedule.Can you Define starting date and time for the agent?
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Hi PG!
yes i can. Actually the "frecuency" is "daily".
Regards
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Hi again.
I received an empty email modifying the "Delivery Content" (Format: Plain Text - Deliver results directly). In others "Formats" i didn´t receive emails.
.....missing graphics
Regards,
0