Thanks Gianni (and everyone else who replied). This makes sense.

This does not work. Even if a user of the BI Author group creates the agent, and then an admin specifies the BI Author group as the owner and gives full control to that group, still only the person who created the agent is able to make changes to it. Even if an admin changes the owner to a single user and gives that user…

We use single sign-on and are unable to create accounts like that.

It is set up as Use Agent Owner's credentials. We almost always have our agents set up to deliver to email addresses, and you can't use the Recipient option with email addresses. Is that where the issue is? (I can't read the document you linked to - I'm not the official support person at my company so I don't have access…