Thank you for the reply. Would you be able to provide the info on how to go about explicitly granting the "Access to Dashboards" to BIAdministrator?

I am using vanilla ones. I am using our administrator login that has the group memberships of Administrators and BIAdministrators.

They are using explicit signon. I attempted to add every possible group membership to the Admin user id and still no luck. Is there anything else that I could modify to grant access to extract the file?

Hi Christian, I logged in using our Admin id and I experience the same error. My Admin id is a member of the following groups: Administrators, BIAdministrators. Is there another access right that I may need to include? Regards, Dulce Bautista