EJ's solution has worked consistently for us. (Thank you Ezhilendhi!) In addition, you may need to implement follow Doc 2681769.1 after performing EJ's solution. Go to Word Nav to File > Options > Add-ins Go to "Manage" at the bottom, and select "Disabled Items"; click Go. BI Publisher Template Builder for Word is moved to…

EJ's solution was the only one that consistently worked for us. Thank you! To Add: If BI Publisher is still not displaying, follow solution from Oracle Doc ID 2681769.1. Open Word File > Options > Add-Ins Under Manage dropdown at the bottom, switch to "Disabled Items" and click Go Re-enable BI Publisher Template Builder…