Best Of

With the native SFDC integration, we were able to easily drill down into the External Call Error reports and view each error and the email address of the Contact. We could then export the report and troubleshoot by doing a list upload or retry the call directly from the error report.

With the new app, there's no way to export a report for a specific Action in a similar format that could be easily used to troubleshoot. The best we can do now is export a JSON file with the errors, which forces us to somehow parse the file or search for each contact and manually fix the error.

It would be great to have the ability to export a report with at least 2 columns: Contact's email address and error message.

In the Salesforce.com Integration App we need the ability to push to more than one CRM system for response rules create/update Campaign Membership. Right now when you choose Program Canvas and the Salesforce.com Integration App, then Salesforce Campaign Response Integration you have to pick one call. The ideal would be to have all the calls in the app under the campaign response action that are active (with filter IDs) run instead of selecting just one call that can run. This would allow customer to use the response rules with more than one CRM system.

We would like to have permission on field merges like other assets so we can determine who can see, edit, delete and set security on which field merges. We would like to limit which field merges sales can see in engage.

It would be really helpful if in form submissions or program steps the email address of a contact would be clickable or able to copy it directly and paste it into the contacts panel.

Currently it is not very user friendly to write the email out manually to have the opportunity to copy and paste it into the contacts panel & check a customer..

Thank you

I have a request of how I want the Eloqua application should behave. The idea is based on Oracle Support Doc ID 1942162.1.

Problem:

There is a problem with creating/copying Multi-Step campaigns in Eloqua. Sometimes when you create a campaign, save it, re-open the campaign the CRM Campaign ID is not shown. You have to wait some time till the ID is shown and only then you should save. If you save the campaign before the ID is shown, then this field will never be populated with the right ID. It is forever blank. This is not user friendly.

Desired situation:

If a campaign is saved and re-opened always show the CRM Campaign ID. It should not be possible to end with a campaign that has no CRM Campaign ID if the 'Sync with CRM' checkbox is checked.