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We can export integration errors from the native integration really easy at the moment and select a large time frame. We've been doing this for years to fix any integration errors over time.
Now that we've moved to the salesforce.com integration app this functionality no longer exists so we need to go through every call for every day and copy and paste the errors - this isn't reasonable and takes a massive amount of effort.
Please add the similar functionality to the salesforce.com integration app.
Thank you 😉
we installed several apps (CWM, Form Submission, Salesforce Integration,..) which we are using in automated programs which synchronize leads/contacts via Eloqua + CRM and modify data fields on these leads/contacts or set their consent status. Unfortunately the token of these apps needs to be reinstalled after 1 year and by sudden stop working. We experienced this is a big issue because it took us some time to figure out what's the issue and leads weren't created. A simple notification from the app would be helpful, to notify admins or the admin who installed the app, that the token runs out in some weeks. This will prevent any business impacts.. It is not a solution that we have to mark any date in our calenders to maybe be on time to avoid issues.
When building segments and filter criteria, often we want to use dynamic date filters, e.g.
The problem is that the dynamic date comparisons are based on US Eastern Time only. This is problematic for customers in other timezones (e.g. APAC customers) where there is up to an 18 hour time difference compared to EST.
To better explain, consider a New Zealand example, where NZ is currently observing Daylight Saving Time -:
A segment filter configured to include NZ contacts with a Date field value that is dynamically equal to Today, will not correctly evaluate until 6pm NZ time. Evaluating the segment at any time prior to this will exclude all target contacts as - according to EST, at least - the current date is not "today" and is in fact "yesterday".
This makes it incredibly difficult to build effective, timezone-relevant segments leveraging dynamic date filters.
Ideally, we would be able to specify a timezone to be used for dynamically evaluating dates in segment filters, e.g.
The "Visited Website" criteria currently allows for single choice. If this criteria could do either of the following options it would yield added value by allowing more efficient targeting:
1) Be able to use the operator "contains" eg visited websites contains the word "computers"
2) Be able to search for a key word eg computers, then have the drop down menu show the shortlisted URLs, then to be able to highlight a few selected URLs to bring them over to final selection window.
We use the Video embed on Landing Pages quite a bit, but never in emails. Speaking with our Eloqua clients, many are the same. The challenge using it in an email is that it's not really clear that it's a video. We find many Eloqua users are creating .JPG's with a YouTube style play icon and then putting a URL behind that - rendering the Eloqua out of the box Video function a little useless.
See suggested example below.
Second Dream It - We rarely want people clicking on videos and being taken to YouTube or Vimeo. We want them take to our Eloqua Landing Page where the video is embedded. Another reason we don't use the Video feature in the email design editor.
In order to support multiple CRM integrations fully we need to have the ability to have multiple account tables (like CDOs) each with their own key and own linkage to contact table. If a customer has 3 CRMs they would like to be able to bring in the account information for each CRM into an account table and link it to the contacts like they could with a CDO. In segmentation they could specifiy which account object just like you do with a CDO.
With the native SFDC integration, we were able to easily drill down into the External Call Error reports and view each error and the email address of the Contact. We could then export the report and troubleshoot by doing a list upload or retry the call directly from the error report.
With the new app, there's no way to export a report for a specific Action in a similar format that could be easily used to troubleshoot. The best we can do now is export a JSON file with the errors, which forces us to somehow parse the file or search for each contact and manually fix the error.
It would be great to have the ability to export a report with at least 2 columns: Contact's email address and error message.
In the Salesforce.com Integration App we need the ability to push to more than one CRM system for response rules create/update Campaign Membership. Right now when you choose Program Canvas and the Salesforce.com Integration App, then Salesforce Campaign Response Integration you have to pick one call. The ideal would be to have all the calls in the app under the campaign response action that are active (with filter IDs) run instead of selecting just one call that can run. This would allow customer to use the response rules with more than one CRM system.