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Unplanned System Issue | US Production | Status: Resolved

Environment: US Production

Start time: 4/21/2020 11:20am ET

End time: 4/21/2020 11:34am ET

Update 2: Your cloud service is now fully restored and operational. Again, we apologize for any inconvenience this may have caused.

Update 1: Your cloud service is temporarily experiencing sub-optimal performance.  Rest assured we are focused on resolving the issue as quickly as possible and will continue to provide regular status updates. We remain committed to your success and apologize for any inconvenience this may cause.

Services Impacted: Control Center, Widgets, User APIs

Notes: During this time we saw <1% of traffic receiving a 504 Gateway timeout, average latency remained under 1second for API calls.

Notes: We are noticing an increase in latency and 504 Gateway Timeout errors. You may also notice slower responses processing surveys, code redemption, registration, and reward redemption. Our teams are investigating and we will continue to provide updates as they are available.

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