We are excited to announce that Topliners is moving to Cloud Customer Connect! The migration will be complete in July, at which time you can access Oracle Marketing discussions, knowledge and events via Cloud Customer Connect. There will be no changes to your login/profile, content you've authored, nor bookmarks in your followed categories. Redirect links will ensure you quickly and easily find your way to product categories you follow. In addition, you will have access to other Oracle CX-related content.

Please note Topliners will be read only beginning July 25, 2 PM PDT to July 27 9 AM PDT.


Unplanned System Issue | US Production & Sandbox | Status: Resolved

Andrew Buxman-Oracle
Andrew Buxman-Oracle Posts: 3 Employee

Environment: US Production & Sandbox

Start time: TBD

End time: Ongoing

Update 2 (11:30 AM): Early this morning an update was released that has corrected the issue for any new receipt submissions. We are continuing to work with our vendor on a long term fix that will include the remediation of any receipts that were validated against the incorrect product library/keyword list. Any receipts that are now submitted will be properly validated against their correct program product library/keyword list.

Update 1: The CrowdTwist Receipt Scan functionality is currently experiencing an issue where receipt scan submissions are not being validated correctly against the program's product library. As a result there is an increase in "No Products Listed" submission results. Rest assured we are focused on resolving the issue as quickly as possible and will continue to provide regular status updates. We remain committed to your success and apologize for any inconvenience this may cause.

Services Impacted: Receipt Scan

Notes: Please know that no data has been lost. We have a record of all receipt images and will true up member points balances for valid purchases once the issue is resolved.

Post edited by David Rosen-Oracle on