Discussions
Unplanned System Issue | US Production & Sandbox | Status: Resolved
Environment: US Production & Sandbox
Start time: TBD
End time: Ongoing
Update 2 (11:30 AM): Early this morning an update was released that has corrected the issue for any new receipt submissions. We are continuing to work with our vendor on a long term fix that will include the remediation of any receipts that were validated against the incorrect product library/keyword list. Any receipts that are now submitted will be properly validated against their correct program product library/keyword list.
Update 1: The CrowdTwist Receipt Scan functionality is currently experiencing an issue where receipt scan submissions are not being validated correctly against the program's product library. As a result there is an increase in "No Products Listed" submission results. Rest assured we are focused on resolving the issue as quickly as possible and will continue to provide regular status updates. We remain committed to your success and apologize for any inconvenience this may cause.
Services Impacted: Receipt Scan
Notes: Please know that no data has been lost. We have a record of all receipt images and will true up member points balances for valid purchases once the issue is resolved.