Discussions

Automatic Link Tracking on HTML Emails

Josh Cheng-Oracle
Josh Cheng-Oracle Posts: 8 Green Ribbon
edited Aug 30, 2016 1:32PM in Dream It

Currently when you upload HTML emails into Eloqua it doesn't automatically track all links. Links to pages with Eloqua tracking parameters embedded are having tracking applied, but other links don't automatically track. This feature request is to have all links tracked by default when uploading HTML emails with links.

51 votes

Active · Last Updated

Comments

  • Ken Lague
    Ken Lague Posts: 32 Bronze Medal

    Wasn't this an Eloqua 9 setting? Time to make this available again, checking each email individually using "Manage Links" is a waste of time and prone to error.   Some users don't want to track links, double-counting site visits... let them turn off the tracking on their email links.

  • Jason Cooper
    Jason Cooper Posts: 5 Red Ribbon

    I'm floored this isn't part of Eloqua already. I had assumed it was. Time to figure out yet another Eloqua workaround!

  • Thamina Christensen-Oracle
    Thamina Christensen-Oracle Group Product Manager Posts: 148 Employee

    I'm floored this isn't part of Eloqua already. I had assumed it was. Time to figure out yet another Eloqua workaround!

    @Jason Cooper When you upload the email, we already have an option in the upload wizard to "Track All" so no workaround needed. In the new editor released this week, when you create a hyperlink we automatically track those links.

  • Ken Lague
    Ken Lague Posts: 32 Bronze Medal

    @Jason Cooper When you upload the email, we already have an option in the upload wizard to "Track All" so no workaround needed. In the new editor released this week, when you create a hyperlink we automatically track those links.

    Thamina, this is a good improvement. As long as we Upload the HTML using the wizard, or use Copy Email to initially create the links, link tracking is on. by default.  Pasting HTML directly into the HTML editor to create an email still requires the link tracking to be set under Manage Links. Which is acceptable.

  • Sheila Seah Hansen
    Sheila Seah Hansen Posts: 5 Green Ribbon

    I know this is an old thread, but I think this is a feature that needs looking into because as Ken wrote, checking each email individually using "Manage Links" is a waste of time and prone to error, especially when it is hidden. It's too easy to forget to do it, and then we don't get to see the data on clicked links, which is really a huge part of email reporting! Once the email is sent out, it is too late to turn on the tracking to capture engagement data.

    My email creations are not always from uploaded HTML or copy/pasting in HTML codes, but from HTML email templates saved in Eloqua. When I then choose the HTML template directly in Eloqua itself, the email does not have external link tracking on by default, and I will have to remember to go into "Manage Links" to "Track All" before sending it out. If it was an email created using the Design Editor, then it's not an issue because tracking for external links is on by default whenever a link is created, but I think we need to acknowledge that not all emails are created using the Design Editor.