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Ability to Install Fonts into Eloqua

michael.roberts
michael.roberts Posts: 9 Blue Ribbon
edited Mar 9, 2018 11:23AM in Dream It

The new responsive design editor is great, but I think a big necessary improvement is the ability to install our own fonts into Eloqua. We have plenty of users that need to create emails for various campaigns but do not have the technical expertise to work with our html templates. At the same time, we want to make sure that our messaging adheres to branding standards and that we can give our emails a consistent look and feel. Ideally, I want to load a font into Eloqua, and then have it appear in the drop down list with the other fonts.

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  • Costin Vieru
    Costin Vieru Posts: 8 Blue Ribbon

    The fonts from the drop-down list are web safe fonts and that's the reason for having a small number of available fonts.

    I think the list of available fonts maybe should be updated with a few more common web fonts, although the best approach is to use HTML,with import method for fonts and having a fall-back font.

  • 3040367
    3040367 Posts: 8 Green Ribbon

    The fonts from the drop-down list are web safe fonts and that's the reason for having a small number of available fonts.

    I think the list of available fonts maybe should be updated with a few more common web fonts, although the best approach is to use HTML,with import method for fonts and having a fall-back font.

    I'd love to be able to move away from using HTML email templates and on to Eloqua's new email builder. My marketers alway inevitablly break the HTML, slowing down the process of getting their email campaigns sent. Custom fonts is the only thing stopping me from using the new product; it'd be seen as a step backwards for branding & design.

  • I'd love to be able to move away from using HTML email templates and on to Eloqua's new email builder. My marketers alway inevitablly break the HTML, slowing down the process of getting their email campaigns sent. Custom fonts is the only thing stopping me from using the new product; it'd be seen as a step backwards for branding & design.

    @3040367 What custom font are you trying to use? Are you confident that it will render in different platforms? We are releasing new OOTB fonts in the may 18B release with both a primary and secondary set. The primary set is guaranteed to predictively render 95% of the time in both PC and Mac systems. The secondary set will render reliably in one system or the other.

    Font Styles rendering depends on various factors like type of OS, type of devices etc. Because of all these different options, we are introducing font families in our 18B release which means if the consumer's system doesn't have your font, we have a fall-back font based on that same family. Custom fonts are tricky especially with branding enforcement because the assumption is the consumer has that font installed on their system. See this page for reference: https://www.cssfontstack.com/

  • 3040367
    3040367 Posts: 8 Green Ribbon

    @3040367 What custom font are you trying to use? Are you confident that it will render in different platforms? We are releasing new OOTB fonts in the may 18B release with both a primary and secondary set. The primary set is guaranteed to predictively render 95% of the time in both PC and Mac systems. The secondary set will render reliably in one system or the other.

    Font Styles rendering depends on various factors like type of OS, type of devices etc. Because of all these different options, we are introducing font families in our 18B release which means if the consumer's system doesn't have your font, we have a fall-back font based on that same family. Custom fonts are tricky especially with branding enforcement because the assumption is the consumer has that font installed on their system. See this page for reference: https://www.cssfontstack.com/

    Our corporate styleguide requires headlines to appear in Pharma Bold Condensed, with a graceful fallback to Arial where the font is unsupported. 60-65% of our email audience use the native iOS & macOS Mail app, which supports the font code we use (as do a handful of others, including the nifty 'read online' link!).

  • Cathy Danahy
    Cathy Danahy Posts: 35 Silver Trophy

    We have a similar request.  Totally understand and appreciate that Web Safe Fonts are the way to go.  For us, when our Corporate approved font is unavailable, Ariel is the default backup, this is in line wth the Web Safe Fonts.  Challenges also exist for non-Roman Alphabets we prefer to use:

    Arabic – Tanseek Traditional

    Japanese – Kozoka Gothic Pr6N

    Korean – HY Gothic

    Russian – DTL Argo Cyrillic

    Simplified Chinese – M Hei PRC

    Traditional Chinese – M Hei HK

    Thai – Browallia New

  • Great request everyone. We're investigating ways to more easily add additional web fonts and want to make a feature available in the future. For now you have some level of customization by using @import in the CSS code cell (coming with the 18C release) or in the HTML code block. Keep in mind inherent limitations based on email clients and the availability of the font on users' machines.

    Wren Ludlow

    Oracle Product Management

  • Custom web fonts within emails are a headache (shoutout to all my Outlook HTML patch email coders) and not typically best practice to put into emails. A real use case for special fonts on Eloqua though is on landing pages. When your company's corporate web identity is linked to your font, it's pretty important to maintain that consistency. As a cherry on top, would be great if proprietary font files could be uploaded directly to Eloqua as files so that web pages could recall them!

  • bkhayes
    bkhayes Posts: 48 Silver Badge

    Custom web fonts within emails are a headache (shoutout to all my Outlook HTML patch email coders) and not typically best practice to put into emails. A real use case for special fonts on Eloqua though is on landing pages. When your company's corporate web identity is linked to your font, it's pretty important to maintain that consistency. As a cherry on top, would be great if proprietary font files could be uploaded directly to Eloqua as files so that web pages could recall them!

    You can also use @font-face in your CSS:

    @media screen {

            @font-face{

              font-family: YourFontName;

              src: url('yourfontpath/font.format") format("format");

              font-weight: 400;

              font-style: normal;

            }

      }

    body {

         font-family: YourFontName, arial, sans-serif;

    }

  • Brianna Young
    Brianna Young Posts: 21 Blue Ribbon

    You can also use @font-face in your CSS:

    @media screen {

            @font-face{

              font-family: YourFontName;

              src: url('yourfontpath/font.format") format("format");

              font-weight: 400;

              font-style: normal;

            }

      }

    body {

         font-family: YourFontName, arial, sans-serif;

    }

    @font-face won't work for us because we can't upload our fonts anywhere internally due to restrictive permissions on our various web servers (we're a bank). Uploading to Eloqua or using Google Fonts is our only option, so we've had to make compromises on branding and design. I'd love to have the ability to upload our corporate fonts! Other tools we use elsewhere give us this ability.

  • User_G76B1
    User_G76B1 Posts: 1 Green Ribbon

    Any updates using new fonts and coding in the responsive editor? I'm trying to code a font, but it won't work with the html and I'm not sure where I can find the CSS piece with the new version of the editor.

  • CamM
    CamM Posts: 11 Bronze Badge

    Bump.

    Similar need here. We are using some CSS to point to a custom font (externally hosted) with a graceful fallback to Arial, but it would be far simpler to be able to manage this natively within Eloqua.