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CC Feature on Eloqua Emails
Good day everyone,
Can someone from the Eloqua Oracle Product Management Team please let us know when is this feature becoming available (CC Feature on Eloqua Emails)? I believe it has been requested by few customers since 2014.
Basically, we need a feature to allow someone to be CC'ed on an Eloqua email. Alternative options to include the recipient and the person being cc'ed in the same segment is not an acceptable solution for legal or audit trail.
For example, we want to email a segment of customers. Each one of these customers is managed by an account manager, broker, sales rep...etc (person to be CC'ed). We want the email received by the customers to show the person to be CC'ed (e.g. broker or manager) in the CC field for legal audit purposes.
If you search Topliners for CC feature, you will find many customers also asking about this functionality also for legal and audit purposes.
I called the Support Team and they confirmed that there is a Feature Request in place but no ETA on it yet.
I appreciate any update on this FR.