Return to last browsed folder when closing asset

loriwilson

Current status:

When a user closes an email, they are automatically taken back to the Emails Overview page. This occurs whether the user navigates to File > Close, uses the browser's back button or clicks Emails in the menu.

Problem:

If a user is in a large organization and/or depend heavily on folders to keep content organized, there is an incredible amount of time wasted navigating back and forth to the desired folders. Having to start at the Overview page, click into All Files and then navigate back through all of an organization's folders is time-consuming and repetitive.

Solution:

Once a user closes an email, take them back to the last folder they were in, saving them time from drilling back to the space they were in. This more closely mimics other software and programs users are used to, saves time doing repetitive navigating, and will cut down on accidental misfiling and/or getting lost in folder structures.

Thanks!

Scott R. Lang -Oracle

Hi Lori,

With the 20B release this month, when you close an email (you will still be taken back to the overview page by default) and select all files, you will be taken back to the last folder you were in. This will save you having to navigate through multiple folders.

Thanks,

Scott Lang

Oracle Eloqua Product Management

loriwilson

Hi Lori,

With the 20B release this month, when you close an email (you will still be taken back to the overview page by default) and select all files, you will be taken back to the last folder you were in. This will save you having to navigate through multiple folders.

Thanks,

Scott Lang

Oracle Eloqua Product Management

That is awesome! I just want to clarify and ensure I am understanding correctly.

1. Is this if I hit the browser's back button OR close the email using the menu?
2. When closing the email, it will default to the Overview view, but once I click on All Files, it returns me to the last browsed folder (or subfolder)?

Thank you!
Lori

Scott R. Lang -Oracle

Hi Lori,

1a. if you navigate through multiple folders and then select an email to view and then select the browser's back button, it will navigate you back to the overview page, but when you select 'all files' it will drop you back into the last folder you were in.

1b.If you navigate through multiple folders and do NOT select an email to view and then select the browser's back button, it will navigate you back to the last page you were on (e.g. if you went to emails from landing pages, it will take you back to landing pages, if you went to emails from My Eloqua, it will take you back to My Eloqua) and when you go back into emails it will not retain the last folder you were in, since you left the emails section. the reason for this, is that as you navigate through folders, the url does change so using the browser's back button takes you to the last url.

2. When closing the email and being defaulted to the overview page, when you click on 'all files' it will drop you back into the last folder you were in, since you never left the emails section.

Hope this clears everything up.

Thanks,

Scott