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Missing in new SFDC App: The ability to add Campaign Members to the SFDC App
Greetings Eloqua Dev team! In the native SFDC integration, we were able to update and create campaign members with external calls. Now, using the actions, we are no longer able to update campaign members.
In the legacy program the same external call was creating and updating members as long as the Lead ID and Campaign ID were present.
The new setup is structured the same way and we pass the Lead ID and Campaign ID the call fails to update stating the record already exists.
We rolled out the new SFDC App in our instance in February and have fully transitioned all of our programs to the new canvas using the new app. However, we had to reactivate one of the old native programs so that it can handle this update to campaign members as it is an essential feature that our sales teams rely on for campaign member reporting.
Please, please add this functionality to the SFDC App before the native integration sunsets February 2021. Our sales teams are heavily dependent on it. It seems odd that you would not have all of the same functionality in the new app that you had in the native integration.
Thank you for your consideration!