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Eloqua's Move to OCI: Oracle CX Sales/Salesforce Intg Apps - Allowlists and IP Change Required

JodyMooney-Oracle
JodyMooney-Oracle Product Management, EloquaPosts: 349 Employee
edited Apr 29, 2022 6:28AM in Eloqua

Overview

As a result of Eloqua’s Move to OCI, customers who are using login IP restrictions with the Salesforce Integration App or Oracle CX Sales Integration App will be required to make an IP Address change on the CRM side to ensure the app continues to have access. Specific timing can be found below.

Note: If Oracle CX Sales/Salesforce or any of our Oracle Built Apps are behind WAFs or proxies and while those apps may or may not have their own allowlists, the firewall/proxy may cause an issue and you will want to discuss with your IT Team.

New IP Address are as follows:

  • POD 1 and 2: 192.29.9.91
  • POD 3 and 4: 147.154.24.50
  • POD 6: 192.29.194.203
  • POD 7: 192.29.144.150

Not sure which POD your Eloqua environment is on? Learn how to find your POD.

Timeline

The new IP Address(es) must be added by the maintenance window for Oracle-built Apps:

  • March 12, 2021 for POD 1 and 2
  • March 26, 2021 for POD 3, 4 and 6

Dates Subject to Change.

Note: While the new IP Address can be added on the CRM side any time between now and the deadline for your Eloqua POD, do not remove the existing IP address until after the date listed above.

Resources

Group Product Manager, CX - Marketing: Eloqua

Post edited by OIT Integration User on

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