Discussions

"check email address change" not available for other unique identifier.

Richa Dubey
Richa Dubey Posts: 2 Red Ribbon

Hi Team,

In Salesforce.com app integration 'check email address changes' option is only available if I use email address as unique Identifier but in our business we use 'Eloqua contact id' as unique identifier for couple of imports and this is responsible to pull existing contacts from CRM(Salesforce).

Comparison to new contact or lead existing contact records often change their email address. So is it possible I can get this feature in upcoming release.

Regards,

Richa

Tagged:
0
0 votes

Declined · Last Updated

Thank you for submitting your idea to the "Dream It(Idea Lab) section of the Oracle Topliners community. Since it doesn't align with our basic functionality and use cases, we don't see this feature included in our roadmap. Thank you

Comments

  • Nathan Nemirovski-Oracle
    Nathan Nemirovski-Oracle Product Manager Posts: 59 Employee

    @Richa Dubey , I'm not sure what problem you are trying to solve.

    The "check email address change" functionality was introduced to prevent the creation of duplicate Eloqua Contacts on imports where the email address is used as a unique identifier. If you use the Salesforce Contact ID as a unique identifier on imports, and let's say you Salesforce Contact email has changed, the SFDC App will update the existing Contact record with the new email address.

  • sachin.z.jain-Oracle
    sachin.z.jain-Oracle Mr Posts: 128 Employee
    edited Jun 6, 2022 7:43AM

    Hi @Richa Dubey

    Thank you for submitting your idea to the "Dream It(Idea Lab) section of the Oracle Topliners community. Since it doesn't align with our basic functionality and use cases, we don't see this feature included in our roadmap.

    However, the Oracle Eloqua Marketing Cloud Service REST APIs enable you to extend the functionality of the product, build Apps, and perform high volume data transfers:

    https://docs.oracle.com/en/cloud/saas/marketing/eloqua-rest-api/index.html 

    Also, Visit Oracle Cloud Marketplace to shop for value-added apps and professional services for your Oracle Cloud products. You can view details, watch videos, and read customer reviews before deciding on what's best for your company.

    https://cloudmarketplace.oracle.com/marketplace/en_US/homePage.jspx 

    Last but not least, Manage your Reputation. Strengthen your Brand. Please share it with the World.

    And it's easy to build. Increase your community engagement by helping others succeed with Oracle Marketing Products to impact your reputation. Learn more about Gamification in the community and how you can start earning badges to be recognized as a Topliners leader!

    Again, we thank you for your time and welcome any suggestions.

    Best wishes

    Sachin Jain

    CX Community Manager

    Post edited by sachin.z.jain-Oracle on