"check email address change" not available for other unique identifier.

Richa Dubey

Hi Team,

In Salesforce.com app integration 'check email address changes' option is only available if I use email address as unique Identifier but in our business we use 'Eloqua contact id' as unique identifier for couple of imports and this is responsible to pull existing contacts from CRM(Salesforce).

Comparison to new contact or lead existing contact records often change their email address. So is it possible I can get this feature in upcoming release.

Regards,

Richa

Nathan Nemirovski-Oracle

@Richa Dubey , I'm not sure what problem you are trying to solve.

The "check email address change" functionality was introduced to prevent the creation of duplicate Eloqua Contacts on imports where the email address is used as a unique identifier. If you use the Salesforce Contact ID as a unique identifier on imports, and let's say you Salesforce Contact email has changed, the SFDC App will update the existing Contact record with the new email address.

Sachin Jain-Oracle

Hi @Richa Dubey

Thank you for submitting your idea to the "Dream It(Idea Lab) section of the Oracle Topliners community. Since it doesn't align with our basic functionality and use cases, we don't see this feature included in our roadmap.

However, the Oracle Eloqua Marketing Cloud Service REST APIs enable you to extend the functionality of the product, build Apps, and perform high volume data transfers:

https://docs.oracle.com/en/cloud/saas/marketing/eloqua-rest-api/index.html 

Also, Visit Oracle Cloud Marketplace to shop for value-added apps and professional services for your Oracle Cloud products. You can view details, watch videos, and read customer reviews before deciding on what's best for your company.

https://cloudmarketplace.oracle.com/marketplace/en_US/homePage.jspx 

Last but not least, Manage your Reputation. Strengthen your Brand. Please share it with the World.

And it's easy to build. Increase your community engagement by helping others succeed with Oracle Marketing Products to impact your reputation. Learn more about Gamification in the community and how you can start earning badges to be recognized as a Topliners leader!

Again, we thank you for your time and welcome any suggestions.

Best wishes

Sachin Jain

CX Community Manager