Sales managers in CC

User_YKRBR Posts: 1 Green Ribbon

We would to email our customers' database, and we would like to put on each of the customers' emails his relevant sales manager in CC - automatically/dynamically off course.

 Let's say customer A relates to sales manager AAA and customer B relates to sales manager BBB.

  I want to send an email (one email), that puts the relevant sales manager in cc with his customers.

 Customer A will see the email with his AAA manager in CC.

 Customer B will see the email with his BBB manager in CC.

 We want to receive a higher level of transparency from the customer's view.

 We have many sales managers, so I can't create a different email for each one of them.

Please promote this ASAP!

1 votes

Declined · Last Updated

Thank you for submitting your idea. We are very interested in your thoughts on any features you would like to see in our product. While we have decided not to move forward with this idea submission at this point in time, we welcome any future ideas you may have.


  • derek.bell
    derek.bell Sydney, NSWPosts: 102 Silver Medal

    Hello User_YKRBR,

    Can I assume you're sending one email to a Segment and using a Signature Rule to include the relevant Sales Manager's details for each Contact?

    Could you not just have a second Segment on the Canvas with your Sales Managers so they get the email at the same time? If you c.c.'d the sales managers on each email, they could get thousands of emails. I'm sure that's not what you're after.

    We call this second segment a "seed list" and we have the sales team in the Seed List and use it whenever an email is being sent that will come "from" them to their contacts. If you have a CRM integration, everyone sent the email will be a CRM Campaign Member and that's recorded against each Lead or Contact.

    The Sales Managers could access Profiler from within the CRM or on their smartphone and see if key clients have opened the email.

    Is that kind of what you mean?



  • Henrik Jochumsen
    Henrik Jochumsen Denmark, CopenhagenPosts: 173 Red Ribbon


    Is this feature not available in Eloqua??

    We are using this on Oracle Responsys to monitor and archive mails sent. This bring great value for our customer service department.

    Archive in Profiler is only 120 days, and we need 3 years!


    Working Minds