Progressive Profiling Form fields on Email Forwards
We see an issue when our customers forward emails to their peer and then they try to submit a progressive profiling form which is linked to the original recipient and hence capturing incorrect customer information.
BACKGROUND: We send emails to direct customers in the Eloqua contact database from the Eloqua campaigns that are linked with progressive profiling forms. The landing page consisting of the form shows only up to 4 fields that are empty for that respective customer as per the progressive profiling configuration on our Eloqua forms.
All the fields under progressive profiling are pre-populated using the field merge.
ISSUE: Few of the customers forwards the emails received to them to their colleagues. These forwarded emails are then accessed by new contacts that may or may not exist in Eloqua. Since the form mapped on the email has the linkage to the original customer to which the email was routed, the form opens up with the same progressive fields as per the original customer contact database. The fields that are not visible use the field merge and prepopulates the field value of the original customer in the form.
Does anyone else face this issue? How to tackle these cases?