Discussions

Clickthrough reports doesn't show results

User_PLULD
User_PLULD Posts: 1 Green Ribbon

Hi community,

I'm trying to track the clicks in my campaign emails.

All my the reports show 0 results

No Results The specified criteria didn't result in any data. This is often caused by applying filters and/or selection steps that are too restrictive or that contain incorrect values. Please check your analysis filters and selection steps, and try again. The filters or selection steps currently being applied are shown below.

What Im doing wrong?

10x

1
1 votes

Declined · Last Updated

Thank you for submitting your idea. We are very interested in your thoughts on any features you would like to see in our product. While we have decided not to move forward with this idea submission at this point, we welcome any future ideas you may have.

Comments

  • agriswold01
    agriswold01 Posts: 1 Blue Ribbon

    Hi! Are you correctly tracking the links in your emails? Eloqua can only track clicks if you are pointed to a destination that has Eloqua scripts on it (common web properties are Eloqua landing pages and your company's website) or if you check the flag within the email setup to track the link.

  • Yup, you could check the operational reports for the email and see if you see tracking there. If you do, then I'd open an SR for Insight investigation.

  • Sachin Jain-Oracle
    Sachin Jain-Oracle Mr Posts: 161 Employee

    Hi @User_PLULD,

    Thank you for submitting your idea. We are very interested in your thoughts on any features you would like to see in our product.

    While we have decided not to move forward with this idea submission at this point, we welcome any future ideas you may have.

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    Again, we thank you for your time and welcome any suggestions.

    Thank you

    Sachin Jain

    CX Community Manager

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    Sachin Jain | CX Community Manager