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Contacts looping through a program canvas, lead scoring not working

User_8CLZD Posts: 3 Green Ribbon

Hey Topliners,

I am the eloqua admin for a company that has a tried and tested method of email marketing. Recently we went to market with a new product and sent out our inital lead gen emails. Weird thing is the program canvas has all 1200 contacts cycle through a loop but none are generating a lead score. We did some test emails and generated activity that would pass a contact through the lead score filter and nothing is coming through. This campaign has been set up the same as all the others campaigns, there is nothing different about the lead score model or the emails. The elqoua profiler is showing the activity and yet no lead score is being generated.