Identify "False" Clickthroughs

JR_67 Posts: 5 Red Ribbon
edited Oct 7, 2021 7:59PM in Dream It

We've found instances where contacts are being marked as having clicked on an email link, even though we've confirmed they've never opened the email.

The suggested workaround is to review the clickthrough reporting and note when the click occurred. If the click occurred within seconds of the send, this is a strong indication a security system is in place.

This is too manual of a workaround. Identifying "false" clicks, and excluding them from reporting should be native functionality.

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