Discussions

Enable CC and BCC option for Email campaigns

capt.shanthis
capt.shanthis Posts: 1 Red Ribbon

Enabling CC and BCC option to email campaigns for B2B customers would grab more usage of Eloqua platform which sales can collaborate with marketers for better outreach and response.

If enabled, email analysis overview status should also be tracked individually.

3
3 votes

Duplicate · Last Updated

Thank you for submitting your idea. We are very interested in your thoughts on any features you would like to see in our product. This is marked duplicate as similar idea is posted here: https://community.oracle.com/topliners/discussion/4476853. Again, we thank you for your time and welcome any suggestions.

Comments

  • John Alexander
    John Alexander Posts: 14 Gold Medal

    Hi, this is often requested but could cause the sender org issues.

    There's potential to send a LOT of emails to people in the CC/BCC field, for example a company with 100 sellers may have 20k customers, so assuming the sellers have 200 customers each, copying them in to the CC would mean they get 200 emails in their inbox.

    As well as likely annoying the seller, it could put a strain on the email platform.

    Profiler/Engage may be a better way for the sellers to understand what their customers are receiving.

  • Henrik Jochumsen
    Henrik Jochumsen Posts: 171 Blue Ribbon

    Hi

    Is this feature not available in Eloqua??

    We are using this on Oracle Responsys to monitor and archive mails sent. This bring great value for our customer service department.

    Archive in Profiler is only 120 days, and we need 3 years!


    Henrik

    Working Minds

  • Sebastiaan Van Dingenen-iODigital
    Sebastiaan Van Dingenen-iODigital Posts: 130 Bronze Medal
    edited Jun 29, 2022 4:49PM

    A workaround you could use if you have multiple IP addresses (and thus virtual MTA) is to go to email defaults and set the cc/bcc option for one of them (not the first one).

    You can instruct users to select the first virtual MTA for standard non cc/bcc and select a second or third if they want cc/bcc for that specific email.

    It's not ideal but I think it can work.