Spam protection in Eloqua

User_SOMBB

Hey Eloqua folks,

I came across an issue with the spam protection functionality. It is considering all the submissions as spam while it is enabled.

Just wanted to know if this can be fixed with a small JS tweak or Oracle support is working on this.

Regards,

Kapil

User_SOMBB

Adding @JodyMooney-Oracle @Wilson Zhu-Oracle for getting an insight.

Quan Nguyen

Any news on this topic, @User_SOMBB? We have encountered the same problem last year. Sadly the reponse from Oracle support was that they "didn't find a huge amount of submission filtered as spam". The thing is all these submissions are not spam though...

Piotr Sito

Hello @Quan Nguyen

If you have enabled the spam protection feature for a Eloqua form that is externally hosted, you will need to update the HTML of the form , otherwise, all submissions will be marked as spam. If that's the case here, you might want to have a look at the following support document.

Piotr Sito

Senior Marketing Automation Specialist

https://ivenium.marketing/?utm_source=topliners