Conditionally in Form Not working?

Rain1995

Hi everyone,

I'm trying to create conditional form wherein if a contact meets the specific criteria then they will be able to receive notification email

I created a CDO and store data there, my data and condition in form was right however the notification didnt triggered to the right email address even if my value and condition is correct

CDO DATA:

Email Address

Code

Condition in Form:

If Code = TEST123 then TEST A will receive the notif email

If Code = TEST234 then TEST B will receive the notif email

I tried to click the blindform however even the value is correct I was able to receive both TEST A and TEST B notification emails.

Could someone help us please? Thank you

Sachin Jain-Oracle

Hello Rain1995

Thank you for reaching out to the community forum with your question.

I have reviewed the question, and I believe the Eloqua support team can help in such cases. So please raise a support ticket.

Meanwhile, please go through Eloqua help Center Links to learn more about setting up notification and submitter email with the help of picklist.

Sending notification Email - https://docs.oracle.com/en/cloud/saas/marketing/eloqua-user/Help/Forms/FormProcessing/SendingEmailNotifications.htm

Autoresponder email - https://docs.oracle.com/en/cloud/saas/marketing/eloqua-user/Help/Forms/FormProcessing/SendingAnAutoResponder.htm?Highlight=Send%20submitter%20email

If you would like to continue the discussion here, please feel free to post your comment or feedback.

If I answered your question, please click "yes" in the "Did this answer your question" section below.

Thanks

Sachin Jain