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How to find more information about error 1000 during sending email from form?

User_QF9DF
User_QF9DF Posts: 2 Employee

To send email from our system via Eloqua we use REST API call /api/rest/2.0/data/form/{id}/batch

https://docs.oracle.com/en/cloud/saas/marketing/eloqua-rest-api/op-api-rest-2.0-data-form-id-batch-post.html

We call a form, and on the form, we use Send Submitter process to send e-mails.

In our DEV environment we don’t have any issues.

In our UAT environment sending email intermittently fails with error:

        "processingStepErrors":[

           {

              "type":"ProcessingStepError",

              "errorCode":1000,

              "errorDescription":"Please contact administrator",

              "errorMessage":"ProcessingStep : ProcessingStepGenericError",

              "processingStepDisplayName":"Send Email",

              "processingStepId":"237",

              "processingStepTypeId":"5"

           }

It can fail a few times in a row and after that start working again for exactly the same parameters (  samples attached) . We are unable to understand a pattern.


Question: How can we see the root cause behind error 1000? 

Answers

  • Hi, Can you let me know the exact date and time when this error occurred so that the team can check the logs. Meanwhile, please log a support ticket for this. Thanks.

  • User_QF9DF
    User_QF9DF Posts: 2 Employee

    Hi,

    Thanks for your answer. We are working on SR with the client. Meanwhile here is the answer to your question:

    "Processed at" was at UNIX time 1652383671 i.e. Thu May 12 2022 19:27:51 GMT+0000

    Here's the REST response with all correlation IDs:


    "type":"AsyncFormSubmissionBatch",

      "id":11,

      "currentBatchStatus":"Success",

      "batchCorrelationId":"ded68da1-e39d-5f8d-e053-2e11000a0150",

      "processingStatus":"Warning",

      "depth":"complete",

      "formData":[

       {

         "type":"FormData",

         "id":260,

         "currentStatus":"Success",

         "correlationId":"ded68d15-1a12-1237-e053-2e11000a1be3",

         "processedAt":1652383671,

         "processingStepErrors":[

          {

            "type":"ProcessingStepError",

            "errorCode":1000,

            "errorDescription":"Please contact administrator",

            "errorMessage":"ProcessingStep : ProcessingStepGenericError",

            "processingStepDisplayName":"Send Email",

            "processingStepId":"237",

            "processingStepTypeId":"5"

          }

         ],

         "rowId":1107,

      Thanks,

    Alex