Eloqua's Tip Tuesday: How to Review Active or Disabled Licenses (Eloqua/Sales Tools)
Welcome to “Tip Tuesday”! Each week we post interesting tips and tricks for Eloqua users, on Tuesdays. To see more Tip Tuesday posts, head here.
Did you know that you can see how many active or disabled users you have for Eloqua, Profiler, Engage and more?
Occasionally we hear from customers that they don't know how to find out how many enabled or disabled Eloqua users they have - and more specifically - how many sales tools users they have enabled.
It’s easy to find those numbers! Here's how:
As Eloqua admin, start by going into Settings:
Click Users in the Users and Security area.
And select License Usage Overview Report:
You can also drill down and see the users that fall into each category by clicking on the number - for example, users who are enabled with access to Eloqua Engage:
And, if you'd like you can export these reports as well!
Additional info can be found here: https://docs.oracle.com/en/cloud/saas/marketing/eloqua-user/Help/UserManagement/Tasks/GeneratingUserHistoryReports.htm
Have an Eloqua tip you would like to share for a future “Tip Tuesday” post? Drop me (@JodyMooney-Oracle) a message via Topliners with your tip including any relevant screenshots/links to help share your favorite tips with fellow Eloqua users? If your tip is selected, we’ll tag you in the post too!
Group Product Manager, CX - Marketing: Eloqua
@JodyMooney-Oracle there are great Insight reports for "Sales Email Overview Report" i.e. Engage. It helps you get an idea of the sales team members using Engage, the volume of emails and the potentially enviable unique open rates they're achieving 😀
Are there any plans to look at some reporting on Profiler usage e.g. logins would be great. Have I missed where this information is available? The report above shows who has access to Profiler, but it's currently a challenge to see who's actually using it.
@derek.bell Thanks for commenting on this. We don't have this type of reporting available in Eloqua today. You are able to get the basic "did the user login" information from the "Agent Online History Summary" report (a tabular report available from Users -> Dashboards -> Agent Activity Overview). However, I recognize this can be improved on and is a gap. Feel free to add your thoughts to the dream it: https://community.oracle.com/topliners/discussion/4395504/eloqua-profiler-usage-reports
Thank you Alexa, I've added it to Dream It HERE.