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HELP ! Do you have a solution to create this type of campaign?
Hello,
I would like to set up this type of campaign, can you help me and tell me if it is possible?
I will send an email with a button that redirects to a landing page that we will have created on Eloqua. When I go to identify my list of customers who have visited our landing page, is there a way to automatically trigger an email at that time to an external email address?
Here is what I would like to do:
Step 1:
Send an e-mail to our customer base with a button "I would like to be contacted" with a landing page explaining that an advisor will contact them soon
2nd step :
Customer visits this landing page
Step 3:
A second email is automatically triggered containing all the contact details of the customer who visited the destination page (surname/first name/telephone)
The recipient of this e-mail would be an adviser from our company (possibility of sending this email to a single and unique email address that we would have identified at the start?) the adviser would then automatically receive an email (with the contact details of the customer added automatically) as soon as a customer has visited our landing page.
Thanks for your help, 😊
Cordially,
Coralie
Comments
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Hello @User_8XG3B
In this case, CTA button would need to be configured as a Blind Form - this is a special URL that includes pre-defined responses to specific form fields.
Since this is a form, you can execute form processing steps such as Add to a Shared List, Send submitter an email, Send Notification Email etc. You can find more information on how to set up blind form submit links hereor view review the support Knowledge Base guide:
This article explains how to build a link that will seamlessly pass data to Eloqua
Once contact has submitted the Blind Form, you will be able to automatically trigger a notification Email to someone in your organization. You will need to configure the following processing step:
Let me know if you have any questions.
Piotr Sito
Senior Marketing Automation Specialist
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Good morning,
I just tried it, it's great! Thank you so much !
I just have a question, when I receive the notification that a customer has clicked on the button, I can't retrieve his data in the notification, it gives me this:
In my form I inserted merge fields to retrieve the information of "last name, first name, telephone and email"
And here is the link I created (I think I was wrong about the changes to be made on the [TrackekField] and [StaticValue]
https://s25751.t.eloqua.com/e/f2?elqFormName=Formulaireloc&elqSiteID=25751&emailAddress=~~eloqua..type--emailfield..syntax--EmailAddress..innerText--EmailAddress..encodeFor--url~~&emailAddress=Email Address&Lastnames=Last Name&firstName=First Name&mobilePhone=TELEPHONE_MOBILE
Can you help me?
How should I do so that in the notification I receive following the click, the customer information is automatically updated?
Thanks a lot for your help,
Coralie
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Hello @User_8XG3B
When working with the combination of field merges and URLs, make sure to convert field merges to a HTML-compliant format (HTML encoded, using a tilde (~) syntax).
The following list describes the field merge tilde syntax:
- ~~eloqua..type--emailfield identifies that this is a field merge for an email. Do not remove this.
- ..syntax--[field_merge_name]~~ identifies the field merge name. Oracle Eloqua converts any spaces or hyphens in the name to underscores (_).
Please try to use the following URL and let me know if it works:
Piotr Sito
Senior Marketing Automation Specialist
