Eloqua File Tracking

Sean.Greentree Posts: 22 Red Ribbon

Hi there,

Does anyone know if it is possible to track file downloads of a PDF in Eloqua, that is linked to by no Eloqua assets, but just a web page link on our website?

If I used the tracking URL of the file on our link on the website, I didn't know if there was an easy way to track this?

Thanks in advance, and apologies if this is a daft question! :-)



  • BryanConnelly-Support-Oracle
    BryanConnelly-Support-Oracle Posts: 16 Employee
    edited Jun 7, 2023 6:22PM

    Hello @Sean.Greentree,

    I understand you are asking a question regarding tracking visits to a PDF file hosted in Eloqua. The tracking URL can be placed as a link on a website and will track visitors that access the PDF through the link. This will not be able to track anyone who accesses the PDF by knowing the destination URL.

    The tracking URL works by first directing the visitor through your instances app domain in order to track the activity. If this is skipped by the user or blocked by a browser settings the tracking cannot occur.

    Other options for tracking PDF access can be found in our Knowledgebase article Eloqua: Tracking: How to track a PDF visit (Eloqua File) from a form submission redirect? (Doc ID 2592010.1) or

    Web Tracking: How to Track a File Download when the File Is not Stored in Eloqua (Doc ID 2093718.1)


    To find a document in my Oracle Support knowledgebase, please do the following:

    1) Log into My Oracle Support at https://support.oracle.com

    2) There is a search text box in the upper right corner. Enter the DOC ID.

    3) Click on the Magnifier Glass to search.

    If my response has answered your question, please click "yes" below to accept the answer or comment with any additional queries. 


    Bryan Connelly

    Eloqua Support

    Post edited by BryanConnelly-Support-Oracle on
  • User_NVFDK
    User_NVFDK Posts: 63 Red Ribbon

    @BryanConnelly-Support-Oracle, the mosemp.us.oracle.com links in your comment do not work for me.

  • Hello @User_NVFDK

    I have removed the broken links and added instructions for accessing the articles.


    Bryan Connelly

    Eloqua Support