Discussions
Eloqua Product Notice: Updated SSL Certificates for *.eloqua.com [Dec 2022]
Overview
As they are set to expire on December 23, 2022, Oracle Eloqua is implementing updated SSL certificates for *.eloqua.com on December 14, 2022.
New SSL certificates are now available for the following domain:
- *.eloqua.com
If relying on the SSL certificate in your integration for this domain, you will need to update your integration with the new SSL certificate. Here is a zipfile containing the certificates:
Note:
-- There are two certificates in the zipfile: one of them is ECC certificate and other one is non-ECC (or regular certificate). We will be implementing both at the same time.
-- These certificate updates only apply for *.eloqua.com – for example: login.eloqua.com No action is required for *.p0X.eloqua.com domains at this time (ie secure.p01.eloqua.com), etc. Additional information on certificates for the later, can be found here.
Timelines
The SSL certificate updates are expected to be implemented on December 14th, 2022 between 01:30 – 04:30 am ET across all PODs.
Unsure if this impacts you?
It might if either of the following apply:
• API Integration with Eloqua – If your team has any integration to Eloqua (e.g. via API or a custom cloud app) to import/export data and this tool requires an SSL certificate to connect with Eloqua, you will need to update the certificate. If you worked with your IT team on this previously, you may need to engage them on it as they will need to update their store with the new SSL certificate(s).
• 3rd Party Tools – If your team is integrating with Eloqua via an Oracle CX Marketing partner cloud app and they require an SSL connection as part of the authentication/transaction. You will need to confirm with the Oracle CX Marketing partner whether they have updated the certificate on their end. Most of the established Oracle CX Marketing partners would be aware of the new SSL certificates for all domains. However, it would be advisable to confirm with both the established (and smaller) partners you might be working with.
Next Steps
If relying on the SSL certificate in your integration for these domains, update your integration with the new attached SSL certificates. For example, if you have a store of trusted SSL certificates, add the new SSL certificates to your Trusted Store. See attached certificates above.
If you have questions, please contact Oracle Cloud Support.
Group Product Manager, CX - Marketing: Eloqua
Comments
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@JodyMooney-Oracle we have some clients asking about whether or not they're impacted by this update. How can we confirm if they are impacted? Is this impacting SSO or integration, like APIs or Auto Synchs?
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Thanks, Jason. See additional content we've added in the note above in new "Unsure if this impacts you" section and no, SSO should not be affected!
Group Product Manager, CX - Marketing: Eloqua
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@JodyMooney-Oracle if the server certificate on Oracle URL *.eloqua.com is keeping the same Certification Authority this should work with any update needed on client/application side.
Do you confirm that CA is not changing for the new certificate?
Thanks,
Lara
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The CA is not changing.
Group Product Manager, CX - Marketing: Eloqua
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One question, if we have the integration with the Oracle Sales Cloud solution. We have to do something?
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We are looking to move to a shared IP range. Are you able to share the steps we need to follow to set that up for our instance?
Also, what impact is there if this change is not in place by Dec 23, 2022? Due to tech freeze at our organization, we are limited on what we can change until first week in Jan.
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I think there is some confusion over this scenario. I would recommend you contact Oracle Cloud Support and discuss your concerns/questions. And regarding the SSL certificates - only a very, very small number of Eloqua customers are affected and would need to make the the change.
Group Product Manager, CX - Marketing: Eloqua
