To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Digital Customer Service
Discussion List
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How to add a custom field from Engagement Cloud in DCS - Service Request pageSummary How to add a custom field from Engagement Cloud in DCS - Service Request pageContent How to add a custom field from Engagement Cloud in DCS - Service Request pag…Daniel Placinta -Support-Oracle 88 views 4 comments 1 point Most recent by Jamie Lord | Oracle-Oracle -
Customize the Chat splash pageSummary I would like to customize the Chat splash page with my company's informationContent This is our Chat URL which opens a chat splash page: https://ourcompanyhost.o… -
Co-browse to be placed in a panel not all over the applicationSummary Co-browse to be placed in a panel not all over the applicationContent Hi, We add the co-browse to the DCS based VBCS application. Added the co-browse to a panel …
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How to filter data based on logged in user's Account or Account key in Digital customer ServiceSummary Customer wants to see only the records fetched from DCS related to logged in user's account only.Content Hi All, Hope you doing well!! On behalf of a customer I …
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Attachment upload for custom objects in OEC through DCSSummary Is it possible to upload attachments to custom objects in OEC through DCS?Content We have a requirement to create a custom object in OEC and we need to expose th…
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Login / register using Social accountContent Hi, Can we able to login / register using social accounts in DCS? (Facebook / Twitter) Thanks, Mohan -
Chat Now should flow all over the applicationSummary Chat Now should flow all over the applicationContent Hi, We add the Chat component to the DCS based VBCS application. Added the Chat to a panel in application. N…
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Unable to assign Iframe to the home-start page under Flow in DCSSummary Flow Current page are disabled in Events(Navigate) in Home-start in DcsContent 1. Unable to assign the Iframes to the home-start page inflows in Events(using Nav…
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Co-Browse on a particular page in VBCS applicationSummary How can we enable co-browse on a particular page.Content Hi all we have done setting up Co-Browse in DCS based VBCS application and it was working fine. Now our …
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Connection between Oracle Engagement Cloud and Digital Customer ServiceContent Hi, I am trying to create a incident from dcs to Engagement cloud is there any connectivity between those. How could i can connect those Instances? Only Rest api… -
Chat Error - Chat not created, check business unit id.Summary Chat Error - Chat not created, check business unit id.Content Hi, We are setting up the DCS application and have completed the Mandatory Tasks as suggested in th…
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Chat login page in DCSSummary Customize the standard messages in the Standard Chat login pageContent In Engagement Cloud DCS chat login page when no agent is available it sends the message be…
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Accessing CEC digital contents from within DCS based VBCS pageContent All, What would be the use case to access the digital contents hosted on Oracle Content and Experience Cloud (CEC) from with DCS based VBCS page. This page can a…
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CoBrowse between Agent and End UserContent All, I have setup Co Browse using the livelook website. Got the link to appear on the DCS based VBCS page. The Co Browse link appears on the bottom right corner …
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Add field to Chat InlaySummary How to add field to Chat InlayContent Please How to add a new field field to Chat Inlay?
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Invoking the Flow(design pageF) with the Root page(shell) in DCSSummary How to Invoke the Flow(design pageF) with the Root page(shell) in DCSContent 1. We have created a design page under the flows in DCS. 2. On home page(root pages)…
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Search Engine doesn't show resultSummary Published article doesn't show in the search engineContent 1. When I am trying to search the Published Articles in the Search box it's not showing the results. 2…
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Rule based routing of Chat requestsContent All, We are able to setup the Chat inlay in the DCS based VBCS application. Is there a way to route the chats requests to agents/specific users based on some rul…
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Consist email address valid in DCS chat login screenSummary How to verify if the email address typed by the user is validContent In the standard Engagement Cloud DCS chat login page as illustrated in the attached doc I ha…
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Attachment in DCS ChatSummary Is it possible to attach files in DCS Chat?Content Please let me know if it is possible to attach files in the standard DCS chat? If so how this could be achieve…
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How to modify the text on the DCS template of the VBCS pageContent Hi All, We created a VBCS application based on the Digital Customer Service. The knowledge articles created in the corresponding OEC instance show up as Articles…
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Engagement Cloud - Community Self-Service featureSummary Engagement Cloud - Community Self-Service featureContent Hi Experts, Does "Engagement Cloud - Service" have "Community" feature for customer self-service..kind o…
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Network ErrorContent Hi, I have tried to create one Service Connection (Rest API - without credentials) in DCS. I have configured the connection and set the static url parameters. Bu…
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Allow anonymous access is not working in VBCSSummary Allow anonymous access as checked is not workingContent Hi All, When the customer accessing the DCS portal, he can able to see all the pages like home page, know… -
Best Visual Builder ApplicationContent Hi, Our customer has license of DCS (Digital Customer Service) & OIC (Oracle Integration Cloud). We have planned to create around 100 pages which is going to acc…
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Create Service request option not available in live modeContent HiTeam, I could not able to view the create service request option in the live mode.but in the development mode i can able to view it. can anyone help me sort th…
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unable to show the resolved status in the DCSContent Hi All, I want to show the resolved status in the DCS my service request list.can anyone help me in resolving this issue. Thank you. regards, Ajay
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How do I know if I setup DCS correctly the first time?Summary Quick steps to validate your first DCS application configuration is completeContent If you just configured Digital Customer Service and completed the documentati… -
Best practice for using DevCS and GitSummary Using DevCS instances in multiple environmentsContent We highly recommend that if you received multiple instances of DevCS (Git repo) for your Digital Customer S…
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Knowledge search results do not list any search resultsSummary There are no search results on your new DCS application, but you can see popular articlesContent During configuration it is common to setup your first knowledge …