To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Digital Customer Service
Discussion List
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New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A… -
Embedding Microsoft PowerBI onto a customer DCS pageSummary: Is it possible to embed reports from Microsoft PowerBI onto a customer DCS page? If so, using iframes or some other method? These are custom reports built using… -
DCS - From DCS Free Text Submitted to B2BAs a customer user (w/ DCS account) I want the star rating and free text feedback submitted to be associated to my DCS account (i.e. star rating and free text feedback t… -
DCS sign in page not workingSummary: We are implementing DCS and followed this documentation : https://docs.oracle.com/en/cloud/saas/fusion-service/faids/overview-of-digital-customer-service.html#1…
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How to use Self-service question -> answer agentSummary: We noticed that the "Self-service question→ answer agent" was released as part of 25C, but we are currently unable to access or use it, and its functionality is…
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Unable to use "Self-service chat agent"Summary: We noticed that the "Self-Service Chat Agent" was released as part of 25C, but we are currently unable to access or use it, and its functionality is unclear. If…
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Are There Any Test Environments or Recommended Learning Resources for Oracle Fusion DCS?Summary: I'm exploring Oracle Fusion Digital Customer Service (DCS) and would like to know if there are any dedicated test environments available for hands-on configurat…
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DCS As a customer public user, I want the LOVs to be shown in the language of my local browserHi, DCS - As a customer public user, I want the LOVs to be shown in the language (one of the 39 DN languages) of my/users local browser LOVs come from B2B Service. Under…
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Can user upload their own profile photo in DCS?Summary: In DCS Portal , can user upload their profile photo? Content (please ensure you mask any confidential information): Version (include the version you are using, …
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Self-service registration error messageSummary: While trying to approve a self-service registration request from Fusion we are getting below error when we click on Approve button: An error has occurred. For m…
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Send and Receive Customer Acceptance of the Delivery DateHi We are looking to Send a reminder to Customer about the order that needs a delivery date confirmation. e.g Before Scheduling the Work to Production, there is a manual…
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DCS - Display the session's timeout countdown (e.g. x minutes, y sec till logout)Summary: DCS - Display the session's timeout countdown (e.g. x minutes, y sec till logout) Content (please ensure you mask any confidential information): DCS - Display t…
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How to show customer invoice history in Digital Customer Service PortalSummary: The invoices will be generated in Oracle Cloud (fusion) ERP. The customer needs to have option to view invoices and download the invoices from Self Service Port… -
How to enable customer and agent to share file attachment in chat conversation?Summary: Is it possible to upload file attachemnt to chat conversation (chat inlay or on dcs) on agent side and on customer? Please help. Content (required): Version (in…
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We are getting this error when user is trying to login in DCSSummary: Dear team, We are getting this error when we are trying to login in the DCS The user which we signed up, that user created in IDCS but not created in Fusion. Is…
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Unable to stage Digital Customer Service application with redwood pattern componentsSummary: I was looking at the DCS reference application which comes out of the box. Noticed that there were no redwood pattern components available. It is possible to im…
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Announcing: Oracle CX Partner Enablement Training Series (Sep 8 - Oct 2)We’re excited to invite all Oracle implementation partners to join our upcoming Oracle CX Partner Enablement Training Series, starting September 8 and running through Oc…
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Has anyone experienced success in utilising ODA to reduce HRHD Service Requests?I'm working on improving our ODA with a goal of reducing the volume of queries recieved by our HR Shared Services team that could have easily been handled by ODA. Has an… -
What Virus Scanning Mechanism for Attachments in DCS and Fusion ServiceSummary: Need clarification on virus scanning for attachments uploaded via the Digital Customer Service (DCS) portal and Fusion Service, specifically whether the Fusion … -
Set Language Preference in DCS Signup to Receive IDCS Activation Emails in User’s Selected LanguageSummary: Need guidance on dynamically selecting the email language during DCS user signup and get the activation email content, based on the language selected by the use…
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August 6th webinar: Build Exceptional AI-Driven Customer ExperiencesCX expectations are higher than ever, with 24/7, first-time resolutions now the baseline. But with digital engagement outpacing human capacity, how can you keep up? Orac…
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Is there a mobile app available for Digital Customer service solutionSummary: Content (please ensure you mask any confidential information): HI DCS - Digital Customer Service solution - Do we have a mobile app solution? I understand it ca…
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Vanity URL for DCSSummary: We are in a process of enabling the Vanity URL for our DCS We are following the below document as suggested from oracle but we are facing an Issue and we have c…
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We are implementing Oracle Digital Customer Service (DCS) for new clientDear Team, Looking for guidance on the recommended approach for implementing Oracle Digital Customer Service for our client. Please please share me details steps to impl…RamPrasad Meda 82 views 1 comment 0 points Most recent by Petra Bikkembergs - Oracle Product manager DCS-Oracle
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Digital Customer Service - Separate Identity Domain/Provider for External UsersSummary: We are half-way through implementing a Digital Customer Service application whereby the requirement is for external to log into the site to view Knowledge Artic…
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Ensure emails are sent in the user’s selected language during and after registrationSummary: Looking for a solution / workaround to map the language preference attribute between the Fusion Contact and the IDCS user profile, to ensure emails are sent in …
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How to add button in Service Center Edit Page?Summary: we have added transfer case custom button in Service Request Edit Page. but we want to place this button inline with cancel and save button. @Edson Junior, Orac…
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Seeking your Input for OCW 2025- CX Keynote and Theater SessionsWe want your input ! Planning is underway for Oracle Cloud World 2025 October 13—16, 2025 in Las Vegas. For our CX Keynote and Theater Sessions- we want to hear your sug…Graham McInnes, OPM Team-Oracle 3 views 0 comments 0 points Started by Graham McInnes, OPM Team-Oracle -
May 21 upcoming webinar: The Future of Customer Experience: Product Strategy Statement of DirectionWe believe 2025 is a line in the sand for customer experience. Envision a world where: Customer experience transcends front (sales, service, marketing) and back-office d…
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How to Implement SSO for DCS Using SaaS IDCS with a Third-Party IdPSummary: Looking for guidance on the recommended IDCS instance for SSO implementation with Digital Customer Service (DCS) and any available documentation or best practic…
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How to integrate ODA with Redwood Service Center?Summary: We have ODA integrated with classic UI but could anyone please provide the documentation to integrate it with Redwood service center? Content (please ensure you…